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Payment issue .. pls someone fix it

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aryaa stark
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Post time 2019-12-29 07:46:46 | Show all posts |Read mode
Payment issue .. pls someone fix it Reply:3| View:252
Edited by aryaa stark at 2019-12-29 23:11

Dears,
i am playing GOT since  long time and i have 2 accounts. But i find out that when i want to get some black Diamond one of them had increasing in payment by 20% !! than the other.
I don't know why !! ex: if am going to buy with 10$ to get black diamond i find that i pay 10$ in one of them and the other one i have to pay 12 $ !!!!
So please someone tell me what is the problem and fix it because a won't pay no more. becuase i get  sick of it.Ok as update and clearfy it: I am using my own Visa with same both accounts Also it is the same method i am using before SO WHY SUDDENLY this increasment !!
Name: Aryaa Stark
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 aryaa stark Last edit in 2019-12-29 07:46:46

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_drogon_
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Post time 2019-12-29 14:59:11 | Show all posts
Hello aryaa,

Please double check if you are trying the same payment method in both the accounts as some payment providers charge a higher fee.
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  • It is the same method (paying with my own Visa)
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    2019-12-29 23:05  Reply
  • Also it's the same way i am using before and it have suddenly increased by 20% i don't know why !!
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    2019-12-29 23:05  Reply

 _drogon_ Last edit in 2019-12-29 14:59:11

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aryaa stark
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 Author| Post time 2019-12-30 16:40:35 | Show all posts
My own Visa am using the same way i paid before with ma same laptop ! the problem is i can see that those increasing only in one of my own accounts ! not both of them so am sure there are a tec. problem with it.
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 aryaa stark Last edit in 2019-12-30 16:40:35

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starface
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Post time 2019-12-30 21:04:35 | Show all posts
Hi there!

So sorry you are facing this issue. Unfortunately for this issue, you will have to submit an in game ticket to our customer support. They will assist you from there Very sorry for the inconvenience.

Cheers!
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 starface Last edit in 2019-12-30 21:04:35

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