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Used Topaz instead of Gold Leaf by accident

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kd100lbc
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Post time 2019-12-31 02:11:49 | Show all posts |Read mode
Used Topaz instead of Gold Leaf by accident Reply:5| View:882
Pls help URGENTLY before i can't get the Dawn & Dusk promotion



SERVER: S1056-Neria-EST
EVENT: X-Server Angel's Fortune
PLAYER NAME: ♥KD♥

Pls help, as i can't seem to create a support ticket
I made a BIG mistake!
I used Topaz instead of Gold Leaf by accident to change for tickets to play

Can you please swap it back ASAP, as you can see on my account that i did not use it top play.
I recharged because i wanted to take part in the Dawn and Dusk promo.
Thank you so much for your cooperation
https://i.imgur.com/b2A51Zi.png



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 kd100lbc Last edit in 2019-12-31 02:11:49

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rassei
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Post time 2019-12-31 02:18:52 | Show all posts
Hello kd100lbc,

Unfortunately i don˙t think that is possible. I will ask, but i doubt they can swap it.

Best Regards,RASSEI LOA3 Junior Mod
  
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 rassei Last edit in 2019-12-31 02:18:52

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kd100lbc
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 Author| Post time 2019-12-31 03:06:13 | Show all posts
I am so sorry to bother you, but it is 9.05 pm 30/12/2019 here and i want to make use of the daily recharge privileges for Dawn & Dusk...by the time i wake up, it is another day on my current server and i would loose my recharge privileges. I also can't even buy my VIP7 Gift pack
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 kd100lbc Last edit in 2019-12-31 03:06:13

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rassei
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Post time 2019-12-31 03:25:03 | Show all posts
Hello kd100lbc,

I˙m sorry but it will take a few hours to get an answer as the devs  are based in china. You will prob have to give up on the Dawn & Dusk promotion. I will inform you of the answer, when i get it.

Best Regards,RASSEI LOA3 Junior Mod
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 rassei Last edit in 2019-12-31 03:25:03

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 Author| Post time 2019-12-31 03:27:19 | Show all posts
Edited by kd100lbc@gmail.com at 2019-12-31 03:29

Oh no
At least i will still be able to buy the VIP7 gift pack & change the Topaz to Diamonds
Thank you so much, i really appreciate your assistance
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 kd100lbc Last edit in 2019-12-31 03:27:19

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Post time 2019-12-31 19:02:24 | Show all posts
Hello kd100lbc,

The answer i got is that unfortunately as it was not caused by a bug, they can˙t give you back topaz and take gold leafs.

Best Regards,RASSEI LOA3 Junior Mod
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 rassei Last edit in 2019-12-31 19:02:24

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