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Event interface is broken

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ducminmhtran
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Post time 2020-1-16 22:47:57 | Show all posts |Read mode
Event interface is broken Reply:3| View:232
So my event interface in the game has just broken, so does my friend on the same server. I am from server 1970 and i have sent you a ticket, i really need the devs to look into this asap as i have some quests and things to complete and claim as well. Hope to hear a reply from you soon. Thank you in advance

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 ducminmhtran Last edit in 2020-1-16 22:47:57

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celestrialinvi
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Post time 2020-1-16 23:10:16 | Show all posts
Hello there player.

Please provide me the following so I can forward this to the devs for you:

IGN (Case sensitive, if you're exBP,ngames, etc, mention):
Server ID:
Screenshots or video if possible:

As you've said you've filed a ticket to support, feel free to add it in if you'd like to do so by
adding the ticket ID here.

Thank you for reading this.

~CelestrialInvi
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  • IGN : CôCa
    Server: 1970
    Ticket ID: 796497
    Screeshot: on the ticket or try this link :https://files.fm/u/5bmq8qht

    TY for the quick response, hope you can fix it for me. TY in advance
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    2020-1-16 23:22  Reply
  • Forwarded for you, will update you on response.

    Thank you for reading this floor reply.

    ~CelestrialInvi
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    2020-1-16 23:42  Reply
  • ty for your reply and your help
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    2020-1-17 00:13  Reply

 celestrialinvi Last edit in 2020-1-16 23:10:16

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celestrialinvi
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Post time 2020-1-16 23:49:16 | Show all posts
Hello player.

While I await a response from the devs, please be sure to clear your game's cache to see if this solves the issue. If you are unsure how to clear your cache, please let us know.

Thank you for reading this note.

~CelestrialInvi
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  • can you tell me how can i clear my cache, i tried the Fix button but i didnt work
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    2020-1-17 00:25  Reply
  • Reply ducminmhtran :

    Sure thing. If you're using the mini-client, please go to C:/Users/NAME/Appdata/local/Gtarcade/cache and remove the game folder (NAME is your OS username)in the cache directory. If you receive any errors or have any questions/issues, please let me know.

    Thank you for reading this.

    ~CelestrialInvi
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    2020-1-17 01:33  Reply
  • apparently i have removed the game folder like what you said to me, but the game still isnt work, the event interface is still stuck like in the image. Please tell the dev to check it for me. Thank you.
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    2020-1-17 06:15  Reply

 celestrialinvi Last edit in 2020-1-16 23:49:16

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celestrialinvi
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Post time 2020-1-21 14:44:09 | Show all posts
Hello there player.

I have received a response from the devs.

Please check to see if this issue has been corrected. If you are still having problems, please let me know and I'll follow up for you.

Thank you for reading this message.

~CelestrialInvi
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 celestrialinvi Last edit in 2020-1-21 14:44:09

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