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bbgun59
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Post time 2020-1-31 08:42:52 | Show all posts |Read mode
Exclusive issue Reply:9| View:793
I recharged $100 USD to get 10K diamonds.  Then I used some of the diamonds to get spins in order to receive 40 wheel of luck vouchers. then I  traded them in for the 4K ascenstion stones from the super wheel vouch trade in the events tab inside Hot events.  I did all that was required and your system is saying that I only spent 10 ascention stones when I really spent all 4K ascention on my gear. The rest of the requirements are listed as completed and I believe their a glitch in the game.   I have proof and I also know that can log into my account to see that I did complete all the of the requirement. Now either 2 things are going too happen. one, give me the L3 boot or 2) I will contact my bank and tell them that I am not receiving proper service.  In the USA, If you are not getting the customer service that are suppose be getting.  you can file a compliant with your back and get all your money back that you spent under the Comsumer protection ACT!   All I want is the L3 boot that I deserve or I'll take ALL OF MY MONEY BACK.  I do mean all of my money ($1000) back.

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 bbgun59 Last edit in 2020-1-31 08:42:52

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pineapples
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Post time 2020-1-31 08:46:26 | Show all posts
Edited by pineapples at 2020-1-31 08:50

hey bbgun, first we  will need screenshots to show you met the requirements, as well as your IGN, server and platform.  Once we receive those we can move further with this issue. Thanks in advance for your patience and understanding.

Angles' Blessings  
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 pineapples Last edit in 2020-1-31 08:46:26

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dark joker
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Post time 2020-1-31 19:36:53 | Show all posts
Hello there, sacrifice means game will take them automatically, you spent them for your stats, that's why they showing requirement is not met. please check my SS you can see , it's showing my ascension requirement is completed because i have them in inventory. i will suggest you to sell any gear from inventory for ascention stone and collect your exclusive reward. if you don't have any extra gear, you can sell any gear from useless hero or main character for now so you can collect your reward.

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  • it was the day before when all of the requirements were done! I did my Recharge and fufilled all requirements were I pushed go when I had 4000 stones and it did not show the pic your showing was from yesterdy not the  day before when I completed it.
    Why in the world would I Make this up. Check my recharge history and you'll see I paid that day for the recharge. I have been playing for several years and for you to insinuate that I'm not telling you what happended is a figment of my imagination is insulting. All I am asking is for you to make it right. I know you don't care about loosing me as a customer but right is right.
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    2020-2-2 00:11  Reply

 dark joker Last edit in 2020-1-31 19:36:53

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kwangkyu228
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Post time 2020-2-1 06:11:12 | Show all posts
Edited by kwangkyu228 at 2020-2-1 06:15

That's not fair to him. This has happened to me 2 times.
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 kwangkyu228 Last edit in 2020-2-1 06:11:12

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bbgun59
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 Author| Post time 2020-2-1 06:28:01 | Show all posts
I complete that part when I did it yesterday. Now you are asking me to recharge another $100 and full fill the other requirements.  here is the proof from the day before reset.

Lord BBGUN
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 bbgun59 Last edit in 2020-2-1 06:28:01

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pineapples
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Post time 2020-2-1 07:39:18 | Show all posts
Hey bbgu, there was no glitch in the game, the requirements clearly state that a sacrifice is required not consuming.
"sacrifice ascension stones x 1500" this means that you have to give up 1500 ascension stones from inventory. Unfortunately because you mistook sacrifice for spend/consume there is nothing we can do.  My apologies for any inconvenience this misunderstand may have caused.

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  • I did "SACRIFICE" ascension stones. Just look at my screen print I know how to sacrifice them and I did. Look up my recharge for that or for that matter all my history. If you want to loose that then so be it but there was a glitch in Exclusive and there have been many gliches in the game. If you can't make this right then you may have lost a customer. There is no misunderstanding make it right for your customer. It costs you nothing, it costs me money for your glich.
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    2020-2-1 09:26  Reply

 pineapples Last edit in 2020-2-1 07:39:18

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dark joker
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Post time 2020-2-1 13:22:46 | Show all posts
Hello there, you said you sent SS, but i can't see any SS of exclusive here. there was no issue in exclusive. i sent you SS already, you can see sacrifice requirement is complete because i had resource in inventory. sacrifice means game will take them from your inventory. you sent SS of ascension swap only, swap in hot event or consuming for stats, won't count as sacrifice. i told you to get ascension stone by selling any gear and collect your reward. we are sorry but we can't help you.
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  • This is bs I have been playing for several years and and if you belive you can't help maybe you should find another job or get someone else on that can help me with a glich in your system I had 4000 stones hit go and it did nothing all  other requirements were met. Please don't piss on me and tell me it's rain. just make it right what's fair is fair and I did what I had to do now it's your turn to do the right thing   
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    2020-2-2 01:05  Reply

 dark joker Last edit in 2020-2-1 13:22:46

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pineapples
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Post time 2020-2-3 08:05:13 | Show all posts
Hey bbgun, do you have a screenshot showing that you had met the requirements? and please do not use floor reply as we don't get notified.
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 pineapples Last edit in 2020-2-3 08:05:13

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bbgun59
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 Author| Post time 2020-2-5 08:53:39 | Show all posts
I see that this is a dead end here which is so disappointing on may side. I had screen shots sent them to you and proved my position. So I guess I will just have to take screen shots of everything from now on because you all don't seem to care. What would it take to get my L3 gear from you? a click of a button....Thaks for your "hard work for the customer"
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 bbgun59 Last edit in 2020-2-5 08:53:39

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elfmaiden
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Post time 2020-2-5 09:06:16 | Show all posts
Sorry, but, to us, on the ss you sent, looks like you did not meet the requirements
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 elfmaiden Last edit in 2020-2-5 09:06:16

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