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return player lost diamonds

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letanio
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Post time 2020-3-1 12:00:32 | Show all posts |Read mode
return player lost diamonds Reply:4| View:271
Edited by letanio at 2020-3-1 12:00

Hello! i just comeback to play the game, long long break, and i see that i dont have any diamonds, 0, i used to have a lot, i bought a loot before, can you check on the database for my missing diamonds plz?
Sebastian frome s324 polynoe

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 letanio Last edit in 2020-3-1 12:00:32

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mistraven
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Post time 2020-3-1 13:17:54 | Show all posts
Hello Sebastian and welcome back
Can you please specify (approximate) how many diamonds and also how long was the break. This seem to be diamonds seal - happens when player do not log for longer time and the diamonds are sent back in game mail. But mail gets cleared every month so if you do not have it anymore we need to report this.
Also please post an uncropped and time stamped screenshot with game mail open (check and collect / delete everything first) - hover cursor on date/time game icon to get the time stamp
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 mistraven Last edit in 2020-3-1 13:17:54

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letanio
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 Author| Post time 2020-3-1 13:44:31 | Show all posts
Hello Mister!
Honestly, i cant remember the last time i played, but checking on my last activity on forums, was around
2018-02-12, same whit the amount of diamonds, i think was near of 30k.

I hope you can help me.
Sebastian.
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 letanio Last edit in 2020-3-1 13:44:31

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mistraven
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Post time 2020-3-1 14:19:19 | Show all posts
Hi again and thanks for the update. Your issue has been reported but cannot say how long it will take for developers to check it and return your sealed diamonds - that part is not up to us moderators.
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 mistraven Last edit in 2020-3-1 14:19:19

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mistraven
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Post time 2020-3-19 13:28:34 | Show all posts
Hello Sebastian, your sealed diamonds were sent back to your game mail
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 mistraven Last edit in 2020-3-19 13:28:34

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