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My diamonds

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ahawol
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Post time 2020-3-1 10:58:20 | Show all posts |Read mode
My diamonds Reply:7| View:718
Hello support,
I have been out of the game for while about an year. i am back again. i don't see my diamonds.
please help me.
char: ahawol
server: BaronBlack(S13)
thanks.

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 ahawol Last edit in 2020-3-1 10:58:20

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mistraven
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Post time 2020-3-1 13:09:52 | Show all posts
Hi ahawol, the game is sealing your diamonds if you do not log for a long time and send it back in game mail but that gets deleted in a month. We will have to report the diamond seal for you, please post an uncropped and time stamped screenshot with game mail open (check and collect / delete everything first) - hover cursor on date/time game icon to get the time stamp.
Also please let us know (approximate) how many diamonds you had before taking the long break
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 mistraven Last edit in 2020-3-1 13:09:52

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ahawol
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 Author| Post time 2020-3-6 11:32:22 | Show all posts

RE: My diamonds

This is my current screenshot. I had about 9K-14K diamonds when took break. I don't really remember what is the exact amount. Please help me out. I am have spent so much money this game.. from beginning .
I don't any old screenshot either.
thank you.

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 ahawol Last edit in 2020-3-6 11:32:22

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Post time 2020-3-6 13:10:53 | Show all posts
Hello again, sorry but that screenshot is not good please use this https://prnt.sc/  
Upload a full size uncropped screenshot and then post link , we need it for report. Also don't forget to open game mail (collect /delete first) and to get time stamp (hover mouse on date /time game icon)
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 mistraven Last edit in 2020-3-6 13:10:53

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 Author| Post time 2020-3-8 12:18:10 | Show all posts
here it is
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 ahawol Last edit in 2020-3-8 12:18:10

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mistraven
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Post time 2020-3-8 13:22:29 | Show all posts
Thank you, your issue is reported
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 mistraven Last edit in 2020-3-8 13:22:29

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ahawol
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 Author| Post time 2020-3-11 02:16:17 | Show all posts
Thank you so much for you help. I received about 7K diamonds..  
One more thing I forgot.. is there anyway u can put an inquiry for my Lotto Vouchers pls.. looks like lost my Wheel of future cards.. I though I had some before I took break.
thank you
ahawol
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 ahawol Last edit in 2020-3-11 02:16:17

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pineapples
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Post time 2020-3-11 06:37:05 | Show all posts
wow awesome, unfortunately there isn't a way of checking/recovering the lost vouchers.   Too much time has passed to verify that...my apologies.
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 pineapples Last edit in 2020-3-11 06:37:05

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