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Payment failed - why?

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mariahuana
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Post time 2020-3-1 19:43:36 | Show all posts |Read mode
Payment failed - why? Reply:5| View:198
Hi,

I wanted to buy a monthly card and when I want to reload the black diamonds via paypal, I get the message: Payment failed - without explanation, why it failed.

Can anyone help me solving this issue?
Thanks.

Regards, Maria


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 mariahuana Last edit in 2020-3-1 19:43:36

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skelheaton
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Post time 2020-3-1 22:32:35 | Show all posts
Dear Lady Maria,

If you tried to pay via paypal, I would need to know which platform you're playing the game on. I will check with the devs if any bugs are occuring between Paypal lately and I invite you to check with Paypal CS aswell.

Regards
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 skelheaton Last edit in 2020-3-1 22:32:35

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mariahuana
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 Author| Post time 2020-3-1 23:41:35 | Show all posts
Hi skelheaton,
thanks for your answer. I tried to reload via the gtarcade app and via firefox browser. I always reload via paypal and never had any problems doing this.

Regards, Maria
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 mariahuana Last edit in 2020-3-1 23:41:35

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pastdark
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Post time 2020-3-2 09:34:39 | Show all posts
Dear mariahuana,

Have you spent more than usual? Perhaps your banks security fraud locked it for saftey as they thought it a fraudulent charge. Wouldn't hurt to call them to check. I just made a recharge my self through the app on paypal to test and it seems to be working. May I have your ingame name and kingdom # to make a report?
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 pastdark Last edit in 2020-3-2 09:34:39

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mariahuana
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 Author| Post time 2020-3-4 19:04:13 | Show all posts
Thanks for your help. Today I tried again and it worked...
I don´t know what was wrong. I didn´t spend more than usual, no.
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 mariahuana Last edit in 2020-3-4 19:04:13

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skelheaton
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Post time 2020-3-4 23:14:32 | Show all posts
Dear Lady Maria,

We're so glad to hear that the issue was sorted out, we'll check if any issues happened lately with payments but I'm not aware of any.

Regards
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 skelheaton Last edit in 2020-3-4 23:14:32

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