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Can't seem to log in

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stormywinters1
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Post time 2020-3-10 07:26:20 | Show all posts |Read mode
Can't seem to log in Reply:22| View:982
So I played yesterday all afternoon and evening using GTA with signing up thru Facebook because lately all I got was loading screen just using FB . Now I try to log in the same way I did yesterday and it says my facebook is signed up to another GTA account so I can't log in again. Any suggestions? I don't want to start another toon.
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 stormywinters1 Last edit in 2020-3-10 07:26:20

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elfmaiden
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Post time 2020-3-10 07:50:12 | Show all posts
I assume you're talking about the client? if so, Try removing LOA from the client screen, shut down, re-open and try again.

If not using client, you have to log in thru facebook for a toon created there.

If neither is right, add some screenshots so we can see what's going on.
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 elfmaiden Last edit in 2020-3-10 07:50:12

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Required Info: IGN, Server, Platform, Screen Shots & Transaction ID's for Recharges
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higgs
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Post time 2020-3-10 17:02:49 | Show all posts
i dont think problem is limited to just storm as i cant log in either although i dont even get to the loading screen
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 higgs Last edit in 2020-3-10 17:02:49

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- auror -
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Post time 2020-3-10 18:15:29 | Show all posts
Have you tried to login using suggestions provided by elfmaiden? If you're successful please provide us screenshots so we can look further into this
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 - auror - Last edit in 2020-3-10 18:15:29

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xbird
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Post time 2020-3-10 21:41:32 | Show all posts
Hi posting for original poster
IGN stormy
UB-86
FB

Stormy was getting hung up on the loading screen at 90-something percent all last week. She tried different browsers, cookies/cache clearing, posting in FB support etc. NON-client login

Somehow the day before yesterday she logged in via GTA through FB and played her character. Now when she goes to log in she gets the message she indicated in the first post on this thread as if her account ID was reassigned or locked out due to coming in through GTA.

This isn't a flash issue, she's was getting locked on the loading screen.
  

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 xbird Last edit in 2020-3-10 21:41:32

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bofu
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Post time 2020-3-11 00:50:07 | Show all posts
Think we might need some screenshots to understand the problem a bit better...
I've checked the server, and that loads ok for GT and Facebook today.

If your friend Stormy created and played her account through facebook, then there should only be three ways to access it 1) facebook through browser, 2) facebook through gamesroom or 3) GTArcade client after linking the facebook account.
You could also access that server just through GTA browser or client, or through browser (this website) and by using facebook quick-login method (but either of these options would create a new toon on that server, not give access to any toon created on facebook…

It should not have been possible for her to play her facebook account by any other method.
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 bofu Last edit in 2020-3-11 00:50:07

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xbird
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Post time 2020-3-11 02:12:53 | Show all posts
Edited by xbird at 2020-3-11 02:15

Yeah, server has been fine for everyone, she started locking up on the loading screen at 99 percent last week. she must have linked the FB account to the GTA client the other day. This is her only account, no alts or other GTA games and she says the message she's getting is that her FB account is signed up to another GTA account and won't let her log in. Says she did not change username or password--and she's never shared it.

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 xbird Last edit in 2020-3-11 02:12:53

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pineapples
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Post time 2020-3-11 06:30:31 | Show all posts
Hey Birdie...might i suggest clearing cache and trying again, sometimes this helps when i get this same error message., also if any of you can provide SS of ur loading screens that would be most helpful.
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 pineapples Last edit in 2020-3-11 06:30:31

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xbird
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Post time 2020-3-11 09:28:23 | Show all posts
working with her now on it, i forgot to add that she also has shown as logged in on our alliance, Misfits when she isn't.
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 xbird Last edit in 2020-3-11 09:28:23

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mistraven
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Post time 2020-3-11 12:21:18 | Show all posts
Hello - good to know it is working - the alliance issue is probably just a visual bug. In case it is more than that please start new thread for it - and we gonna need screenshots showing it
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 mistraven Last edit in 2020-3-11 12:21:18

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