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RAFFLE DIDNT GIVE ME 80 PIECE

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aaron.seynov
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Post time 2020-3-24 18:45:19 | Show all posts |Read mode
RAFFLE DIDNT GIVE ME 80 PIECE Reply:9| View:264
Hello im Rootkey from k89, today is the second day i buy "Grand Celebration" Pack to get a "Treasure Key". Every time i buy it at all (reach 1000 black diamond) and when i roll it with option turn 10x. After 3 times trying im sure i hit this prize "80 ancient army skill fragment" 4 TIMES but in the result i didnt get it! After that i took my phone and record it and roll it again with option turn 10x i hit "5 ancient army skill fragment" and the result its not give me a single ancient army skill fragment. oh cmon man, i have a video about that..




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 aaron.seynov Last edit in 2020-3-24 18:45:19

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babyphd
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Post time 2020-3-24 18:57:26 | Show all posts
Dear aaron.seynov,

The fragment is used to upgrade Ancient Passive Skill. If you own Ancient Passive Skill, you will see them.
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 babyphd Last edit in 2020-3-24 18:57:26

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aaron.seynov
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 Author| Post time 2020-3-24 19:04:07 | Show all posts
babyphd

Yes i know my friend, should i give the video i took before?
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 aaron.seynov Last edit in 2020-3-24 19:04:07

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skelheaton
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Post time 2020-3-24 23:30:36 | Show all posts
Dear Lord,

Please provide the video if you will, it's always good for us to see what happened.

Regards
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 skelheaton Last edit in 2020-3-24 23:30:36

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aaron.seynov
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 Author| Post time 2020-3-25 00:35:30 | Show all posts
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 aaron.seynov Last edit in 2020-3-25 00:35:30

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pastdark
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Post time 2020-3-25 08:42:47 | Show all posts
Thank you aaron.seynov,

I'll get a report submitted right away
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 pastdark Last edit in 2020-3-25 08:42:47

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aaron.seynov
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 Author| Post time 2020-3-27 12:15:24 | Show all posts
3 days a row..
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 aaron.seynov Last edit in 2020-3-27 12:15:24

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starface
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Post time 2020-3-27 14:51:57 | Show all posts
Hi there!

So sorry about the wait. We hope you can understand that our staff have a lot of support tickets to attend to. Please give us your patience and a response will come in time. Thank you!

Cheers!
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 starface Last edit in 2020-3-27 14:51:57

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Shashank Gupta...
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Post time 2020-3-27 20:20:16 | Show all posts
Edited by skelheaton at 2020-3-27 22:00

MODERATED
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 Shashank Gupta... Last edit in 2020-3-27 20:20:16

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pastdark
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Post time 2020-3-28 07:30:21 | Show all posts
Dear aaron.seynov,

So what I heard back is that it was a display error and the rewards you received were correct.
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 pastdark Last edit in 2020-3-28 07:30:21

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