RAFFLE DIDNT GIVE ME 80 PIECE

aaron.seynov · Post time 2020-3-24 18:45:19

Hello im Rootkey from k89, today is the second day i buy "Grand Celebration" Pack to get a "Treasure Key". Every time i buy it at all (reach 1000 black diamond) and when i roll it with option turn 10x. After 3 times trying im sure i hit this prize "80 ancient army skill fragment" 4 TIMES but in the result i didnt get it! After that i took my phone and record it and roll it again with option turn 10x i hit "5 ancient army skill fragment" and the result its not give me a single ancient army skill fragment. oh cmon man, i have a video about that..

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babyphd · Post time 2020-3-24 18:57:26

Dear aaron.seynov,

The fragment is used to upgrade Ancient Passive Skill. If you own Ancient Passive Skill, you will see them.

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aaron.seynov · Post time 2020-3-24 19:04:07

babyphd

Yes i know my friend, should i give the video i took before?

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skelheaton · Post time 2020-3-24 23:30:36

Dear Lord,

Please provide the video if you will, it's always good for us to see what happened.

Regards

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aaron.seynov · Post time 2020-3-25 00:35:30

https://www.youtube.com/watch?v=jaudmwVzwFo click this link

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pastdark · Post time 2020-3-25 08:42:47

Thank you aaron.seynov,

I'll get a report submitted right away

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aaron.seynov · Post time 2020-3-27 12:15:24

3 days a row..

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starface · Post time 2020-3-27 14:51:57

Hi there!

So sorry about the wait. We hope you can understand that our staff have a lot of support tickets to attend to. Please give us your patience and a response will come in time. Thank you!

Cheers!

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Shashank Gupta_4187 · Post time 2020-3-27 20:20:16

Edited by skelheaton at 2020-3-27 22:00

MODERATED

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pastdark · Post time 2020-3-28 07:30:21

Dear aaron.seynov,

So what I heard back is that it was a display error and the rewards you received were correct.

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