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Game doesn't Start?:(

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noonian.soong....
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Post time 2020-4-4 09:01:10 | Show all posts |Read mode
Game doesn't Start?:( Reply:3| View:208
My game only shows me the startup page both on app and web browser? is the game down?
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 noonian.soong.... Last edit in 2020-4-4 09:01:10

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pastdark
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Post time 2020-4-4 10:13:27 | Show all posts
Hi there! I'm terribly sorry the game is having a regional error we are terribly sorry for the inconvenience we will report back with more info when we have it.
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 pastdark Last edit in 2020-4-4 10:13:27

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daniellee23
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Post time 2020-4-4 14:59:29 | Show all posts
Game is down. It keeps showing 'It seems something went wrong, please refresh and try' at loading page.
this is super annoying.
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 daniellee23 Last edit in 2020-4-4 14:59:29

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starface
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Post time 2020-4-4 15:04:16 | Show all posts
Edited by starface at 2020-4-4 15:10

Hi there!

It may be a server related issue. As I understand, there's a nationwide effort in effect to curb the Corona Virus spread in China where most (if not all) non-essential online services will be temporarily unavailable. This might be the cause of the issue. Unfortunately I cannot pinpoint any further cause of the issue other than the fact that it is most definitely a server side issue.

If you wouldn't mind, could you try again on the following day to see if the issue still persists? Alternatively, we have seen players who are able to enter the game by connecting using a VPN so perhaps you might want to give that a shot.

Cheers!
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 starface Last edit in 2020-4-4 15:04:16

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