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Unable to submit a support trouble ticket

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nztm0503
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Post time 2020-4-4 10:42:42 | Show all posts |Read mode
Unable to submit a support trouble ticket Reply:3| View:713
Hi,
I'm trying to submit a trouble ticket, and it doesn't seem to work.
When I click Confirm, it just returns to the ticket editing window.
Can't tell if that means the ticket was submitted or not, but it doesn't feellike it.

Note: There are two fields I'm unsure on, and perhaps that's the issue?
-  The first is 'Character Name', where I am putting in what Iunderstand to be that: Spinner II
-  The second 'Character ID/ - name', I don't know what to put there?

Any help?

======================================================
Separately, this actual issue I was trying to report is:
======================================================
Via: Support >> Game of Thrones Winter is Coming >> SUBMIT A TICKET

Type:Bug issue

Subject: Stamina drops from 12 to 11 for no reason
Server: Public Server
Character Name: Spinner II
Character ID/ - name: No idea
Time: 2020-04-04 13:07:17
Frequency: Always
Updated to the latest version?: Yes
Device brand & model: HP Workstation xw6600
Name of the event or game feature: Wierwood Trials
Details:
When stamina is 12 >> Open Wierwood Tree >> Select Elite >>Select Target Invite.
Stamina drops to 11 (disabling the fight)
Exit, Invite Page, and stamina returns to 12.
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 nztm0503 Last edit in 2020-4-4 10:42:42

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starface
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Post time 2020-4-4 15:12:30 | Show all posts
Hi there!

If you would like, I can submit this as a bug report for you!

Could I have your Player IGN and Kingdom Number please?

Cheers!
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 starface Last edit in 2020-4-4 15:12:30

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nztm0503
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 Author| Post time 2020-4-5 06:47:38 | Show all posts
Edited by nztm0503@gobobox.com.au at 2020-4-5 08:58

Thanks for that:
-  By IGN, I assume you mean In Game Name: Spinner II
-  By Kingdom, I assume you mean Server: K:133

Back to my original question though:
-  Is it possble for me to submit a ticket directly (as this way around seems inefficient)...?
-  If so:
   Is 'Character Name' my 'In Game Name' (i.e. Spinner II)...?
    What goes into the 'Character ID/ - name' field...?
  

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 nztm0503 Last edit in 2020-4-5 06:47:38

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babyphd
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Post time 2020-4-5 13:26:27 | Show all posts
Dear nztm0503,

Just let you know I've submitted your issue to the devs

Regard.
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 babyphd Last edit in 2020-4-5 13:26:27

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