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BIG ISSUE WITH MY ACCOUNT,LOOSING CHARACTERE, MONNEY, TIME RESTART LEVEL1

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gabidibosc
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Post time 2020-4-8 02:37:44 | Show all posts |Read mode
BIG ISSUE WITH MY ACCOUNT,LOOSING CHARACTERE, MO Reply:6| View:374
As i linked my fb to My charactere level 95, it restarted me for the begining with an other name. I have spend money in this game, and now when i submit a ticket, they ask me payment order, wich i gave. Its been 5 days and no results, and no answer. Is it a normal things arround here? Is it possible to have decent help and reation please?
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 gabidibosc Last edit in 2020-4-8 02:37:44

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↜wind↝
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Post time 2020-4-8 03:12:53 | Show all posts
Hello gabidibosc

We are sorry for your inconvenience
Can you share the ticket ID number, please?  I'll check this issue for you

Thank you
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 ↜wind↝ Last edit in 2020-4-8 03:12:53

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Post time 2020-4-8 03:56:17 | Show all posts
Hello again

Thank you for your reply. I'll get back to you as soon as I get some feedback on this matter. Please note, the time zones are very different for the support team so I'll most likely get back to you sometime tomorrow.
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 ↜wind↝ Last edit in 2020-4-8 03:56:17

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Post time 2020-4-8 03:59:29 | Show all posts
But you can share your issue with me too.
Can you be a bit more specific about your problem, please?
From what you have said here, it looks like you have logged in with a different account. Please, make sure that you have used the same e-mail in both login cases.

Let me know if you have any more info about this issue
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  • No i don't think my account was link to any mail,  its when i proceed to the linking that something went wrong. And did not receive any receipt from my payment. The only trace i have of those payment are on my bank account, wiche i screen shoted for you.
    But if you locate my character name GABILONIA LV 95 S1193-AZJORA-EST you may see it's innactif since the day of my first ticket. I don't what i may give you else.
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    2020-4-8 04:26  Reply
  • I don't know what i may give else for help.
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    2020-4-8 04:29  Reply
  • When i used to play, i only had to tape gt in my url bar and it gaved me the direct link to the game and my character.
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    2020-4-8 04:32  Reply

 ↜wind↝ Last edit in 2020-4-8 03:59:29

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Post time 2020-4-8 04:39:08 | Show all posts
You need an e-mail to play Loa3
It can be an e-mail that is linked to your Fb account or any other e-mail. It is very important to use the exact login method every time.
Also, it would be very helpful if you could join our discord server where I can help you in live chat. These kinds of issues are a bit hard to resolve here on Forum.

You can join LOA3 discord : here
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 ↜wind↝ Last edit in 2020-4-8 04:39:08

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gabidibosc
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 Author| Post time 2020-4-8 23:13:30 | Show all posts
Hi anything new?
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 gabidibosc Last edit in 2020-4-8 23:13:30

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Post time 2020-4-9 05:06:09 | Show all posts
Hello again

This issue has been resolved in discord
Have Fun Playing gabidibosc
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 ↜wind↝ Last edit in 2020-4-9 05:06:09

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