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HOPE OF WINTER event problems

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norteño
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Post time 2020-4-10 21:44:37 | Show all posts |Read mode
HOPE OF WINTER event problems Reply:8| View:509
I have already posted it in discord, but i didn´t get any answer.
I used 550 BD and they were not added to the event, maybe because the event was gone for some time. (And there was +12 hours until the end). I have posted the screens in discord, when i spent the BD (you can see the date there and the gift packs i bought). And i´m still waiting for an answer.
As i said other times... all ingame tickets i sent with problems (and with the proofs i sent) were not solved, and never get an answer but the automatic answer. I have lost a lot of rewards because the events didn´t work properly, and this time i´m not going let it go. The only reason to spend those BD was get tokens for the new event. If you can´t give me the tokens in time, you can take the packs i have bought and send me the BD i spent back.
I have posted the screens in discord (room: reports). And like i said, i was going to spend more BD to get more tokens, but seen it was not working, i didn´t do it.
And this time I'm not willing to lose these rewards, just like I did at other events where no one listened to my problems.

Odroc Snow
Kingdom: 3


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 norteño Last edit in 2020-4-10 21:44:37

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 Author| Post time 2020-4-11 00:23:17 | Show all posts
The event will be over soon, and i didn´t get my tokens to use before the event is over. If you can´t fix my problem, delete the last packs i bought and give me the BD back. I only spent them because i wanted the tokens.
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 norteño Last edit in 2020-4-11 00:23:17

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skelheaton
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Post time 2020-4-11 00:28:09 | Show all posts
Dear Lord Odroc,

Thank you very much for sharing all these information with us, quite unfortunate that you never managed to get anything sorted. We'll try our best to assist you here Ticket will be made right now

Regards
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 skelheaton Last edit in 2020-4-11 00:28:09

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 Author| Post time 2020-4-11 00:56:59 | Show all posts
The first 2 screens show the 550 BD i spent today (almost 5 hours ago) and were not added to my event.
Third screen shows the BD i spent yesterday and were added (you can see several packs purchased in the left side) with a value of 250 BD.
Last screen shows how many BD it says I spent in the event (250 from the packs purchased yesterday and 12 buying Seg´s medals in Discount pack).
So, here are the proofs, again, and i´m still waiting for someone who solve my problem before the event overs. And if you can´t do it, it´s so simple, send me 550 BD back and delete the last 2 packs i bought, i don´t want them.






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 norteño Last edit in 2020-4-11 00:56:59

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babyphd
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Post time 2020-4-11 23:14:18 | Show all posts
Dear norteño,

I've boosted your ticket again. We may get a response at least after 3-5 days. Thank you for your patient.
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 babyphd Last edit in 2020-4-11 23:14:18

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dacomi25
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Post time 2020-4-18 22:04:24 | Show all posts
What is happening with my problem??
I spent BD = REAL MONEY to get the tokens for the new marching animation from the event Hope of Winter (it was the only way to get it). And i didn´t get my tokens. I posted the proofs in discord, here, and still waiting a solution for that.

WHAT DO YOU NEED??? I showed the screens buying packs with the date.  And don´t say me about be patient, i´m still waiting for my other unsolved tickets since September 2019, this time i´m not going to let it go. I´m spending a lot of real money and i´m not getting my rewards. If you don´t want give me what i bought,  or you don´t want to give my 550 BD back i will try other ways with my bank to recover my money, since i was scammed (again, like when i recharged  BD during carnival event and i didn´t get the rewards, even when i sent the number of my transaction, the screens with the recharge).
STOP ignoring people who are spending thousands of dollars.

Odroc Snow
Kingdom 3.
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 dacomi25 Last edit in 2020-4-18 22:04:24

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Post time 2020-4-19 17:31:01 | Show all posts
Dear Lord dacomi,

It is not up to us to solve the problem, we're the moderation team, the link between the devs and the playerbase, it's the Development and business team role to handle this in a timely manner and we're urging them to solve these issues for you as I can understand your frustration with this. We're doing our very best, rest assured, to make sure they come back to you shortly.

Regards
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 skelheaton Last edit in 2020-4-19 17:31:01

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dacomi25
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Post time 2020-4-20 20:00:24 | Show all posts
Ok, finally someone checked and solved my problem. I got my lost tokens, but now i have a question...

How am I going to use the tokens they gave me 10 days after the event ended?

According to the moderators on Discord, they had asked the Devs and said that the event might never be repeated again.

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 dacomi25 Last edit in 2020-4-20 20:00:24

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Post time 2020-4-20 20:10:37 | Show all posts
Dear dacomi25,

First of all, I'm glad that you got the tokens bank. You can use it when Hope of Winter event is up again.

Enjoy your game ;)
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 babyphd Last edit in 2020-4-20 20:10:37

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