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Need help please - recover the Tycoon certificates

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meseacalin
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Post time 2020-4-11 03:27:19 | Show all posts |Read mode
Need help please - recover the Tycoon certificat Reply:13| View:3517
Hello dears,
I take from Tycoon shop Genesis crest from MISTAKE, spending 12 Tycoon certificates.
Please help me to recover those 12 certificates because I don't need that crest - I have Golden Disciple long time ago.
Please help me!!!!!
Thanks.
server: ud5, player ASUAN
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 meseacalin Last edit in 2020-4-11 03:27:19

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bofu
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Post time 2020-4-13 00:09:17 | Show all posts
Yes, there is a hot event 'Tycoon Certificate',

But you will have to wait for devs to make exchange for you... This was after all, your own mistake making purchase from tycoon event shop and spending the certificates there, not a fault of the game
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 bofu Last edit in 2020-4-13 00:09:17

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pineapples
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Post time 2020-4-11 06:09:56 | Show all posts
Hey Asuan, we will need screenshot of inventory showing extra genesis crest, as well as SS of your Genesis (Golden Disciple), make sure the SS's are uncropped. and also include screenshot of tycoon shop showing where you purchased the crest.
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 pineapples Last edit in 2020-4-11 06:09:56

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meseacalin
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 Author| Post time 2020-4-11 15:31:45 | Show all posts
Hello,
I attached 2 printscreen:
showing that I already use Golden disciple and u can see the Genesis crest in inventory, taking yesterday by mistake
I send a printscreen with the SS Tycoon shop where u can see that I take Genesis crest during this event (yesterday)
Thanks in advance for your help, I realy apreciate it.
ASUAN

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 meseacalin Last edit in 2020-4-11 15:31:45

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- auror -
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Post time 2020-4-11 18:14:33 | Show all posts
Thank you. I will have this reported for you
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 - auror - Last edit in 2020-4-11 18:14:33

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meseacalin
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 Author| Post time 2020-4-11 22:55:59 | Show all posts
Thanks for your help.
Hope to be solved soon!
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 meseacalin Last edit in 2020-4-11 22:55:59

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Ωsiris
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Post time 2020-4-12 00:01:48 | Show all posts
It has been reported to the devs. We will let you know when we hear back from them.
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 Ωsiris Last edit in 2020-4-12 00:01:48

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meseacalin
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 Author| Post time 2020-4-12 17:04:24 | Show all posts
Hello,
can u please make a reminder to the devs to recover my 12 Tycoon certificates? I want to gain some points by do a switch for some resources but I miss the certificates
Thanks for ur support
ASUAN
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 meseacalin Last edit in 2020-4-12 17:04:24

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mistraven
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Post time 2020-4-12 18:18:06 | Show all posts
Hello ASUAN, your report was forwarded yesterday (Saturday) it is now Sunday and still weekend - we will not get a response from developers so fast. Please be patient and also take note that there are no resources that score tycoon points in the tycoon shop - you cannot get any extra points for tycoon certificates
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 mistraven Last edit in 2020-4-12 18:18:06

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meseacalin
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 Author| Post time 2020-4-12 21:48:55 | Show all posts
There are points to be done in event by using Tycoon certificates: the 10k magic mount souls
Wait for the problem to be solved asap.
Thanks
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 meseacalin Last edit in 2020-4-12 21:48:55

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