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Total All-rounder Issue

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g199480
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Post time 2020-4-17 22:08:39 | Show all posts |Read mode
Total All-rounder Issue Reply:7| View:565
I bought the maximum amount of stamina during the Total All-rounder Event that ended yesterday in order to win the 5000 diamonds.  I made well over 50 stamina purchases but did not win the 5000 diamonds.  The only stipulation stated is to buy stamina 50 times to win the 5000 diamonds.  The game did not count the number of times I purchased stamina in the Mall or Special Offer.  It only counted the stamina purchases I made from the 'Buy Stamina' icon at the top left of the main screen.  Please ask the Devs to either fix this or stipulate somewhere that buying stamina in the Mall or Special Offer does not count toward the 50 required stamina purchases.  I did not notice this issue until yesterday when I found out I did not win the 5000 diamonds.  Thus I waisted approximately 4060 diamonds after purchasing the maximum amount of stamina in the Mall, in the Special Offer and in the 'Buy Stamina' icon at the top left of the main screen during the Total All-rounder that ended yesterday.  I would like my 4060 diamonds I spent during the Total-All-rounder that ended yesterday returned to me or provide me the 5000 diamonds I would have won for purchasing stamina 50 times.  Awaiting a response.  Thank you.

S580-Pixie-EST
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 g199480 Last edit in 2020-4-17 22:08:39

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celestrialinvi
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Post time 2020-4-18 03:48:16 | Show all posts
Hello there player.

I am sorry to hear this.

I'll forward this for you and update you with further news on the issue. If possible, can you please provide a screenshot in regards to your issue while I await a response from the devs?

Thank you for reading this.

~CelestrialInvi
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 celestrialinvi Last edit in 2020-4-18 03:48:16

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g199480
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 Author| Post time 2020-4-18 07:37:28 | Show all posts
Thanks for forwarding this issue.  Unfortunately, I cannot provide a screenshot as the particular Total All-rounder event ended yesterday.  Besides, a screenshot would not be able to show that I did not receive credit for additional stamina purchases.  I doubt that I am the only one affected by this issue which could easily be tested by the Devs or Mods.  Thank you.

S580-Pixie-EST
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 g199480 Last edit in 2020-4-18 07:37:28

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celestrialinvi
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Post time 2020-4-21 19:12:57 | Show all posts
Hello there player.

The devs have looked into your issue.

From what they've discovered, you unfortunately cannot receive any compensation as you only purchased 18 out of the 50 times that the system shows from that time so sadly, they cannot return your diamonds back from their decision.

I'm sorry to hear about this news, but I thank you for reading this message they've relayed to me.

~CelestrialInvi
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 celestrialinvi Last edit in 2020-4-21 19:12:57

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 Author| Post time 2020-4-21 19:34:32 | Show all posts
CelestrialInvi,

The system only shows 18 out of 50 times because the system did not count the times I purchased stamina in the Mall or Special offer.  It only counted the number of stamina purchases made with the "+" symbol at the top lest of the main screen.  I tested the system again yesterday and it still does not count stamina purchased in the Mall or Special offer.  Again. nowhere does it stipulate that stamina purchases in the Mall or Special Offer do not count.  Please forward this reply to the Devs and they can EASILY test this out.  To help verify this, they can check that I won the 250 Honor Medals in the Total All-rounder for that particular week by clearing the Elite Dungeons at least 400 times.  The only way for me to do this is to purchase a ton of stamina.  I want my 4060 diamonds back and I want them to test what I've just written.  Thanks for your time and I'll be waiting for a response.

S580-Pixie-EST
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 g199480 Last edit in 2020-4-21 19:34:32

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Post time 2020-4-21 21:06:52 | Show all posts
Hello again player.

I'm sorry to see you are not happy with their response.

I'll follow up for you again about this issue and update you with what they have to say about this again.

Thank you for reading.

~CelestrialInvi
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 celestrialinvi Last edit in 2020-4-21 21:06:52

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celestrialinvi
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Post time 2020-4-22 21:09:23 | Show all posts
Hello again player.

I have received a response back from the devs.

The devs may have refused your request, because using the + to gain stamina is the only way that can count. However, they will look into this further to optimize the rules in rules in regards to where it counts and where it doesn't count.

We're sorry to hear about this, and thank you for bring up your concern.

~CelestrialInvi
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 celestrialinvi Last edit in 2020-4-22 21:09:23

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 Author| Post time 2020-4-22 22:17:04 | Show all posts
celestrialinvi,

Thanks for dealing with this issue; however, making up or clarifying the rules in regard to what counts and doesn't count for stamina purchases AFTER THE FACT is not appropriate.  The Devs should have stipulated the rules when the event started and not potentially in the future.  It is a no-brainer.  Yes, I am not happy because of my lost diamonds and I'm not happy with the Devs irrational decision.  As a representative of this game, do YOU agree or disagree with the Devs decision?  If you disagree with the Devs decision, I would hope you would speak up and inform the Devs.  It's not your fault and I appreciate you dealing with this.  Thank you.

S580-Pixie-EST
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P.s.  I will be sending in another bug report about different screw up.  So stay tuned.

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 g199480 Last edit in 2020-4-22 22:17:04

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