North America Forum

 Forgot password?
 立即注册
Search

We are working to make our Terms of Service agreement easier to read in order to provide you with better services while protecting your personal data. We hope you can spare a few minutes to read the recently updated User Terms of Service. User Terms of Service Privacy Policy
Website League of Angels Bugs
16358 Threads / 74135 Reply
Search   Favorites  

View: 229| Reply: 16

recharge not working

[Copy link]

3

Threads

28

Posts

0

Credits

User

Rank: 1

Credits
0
joseph_ebner
User
Posts:28
Joined 2015-12-8
Last Visited 2020-06-05
Post time 2020-5-1 00:44:58 | Show all posts |Read mode
recharge not working Reply:16| View:229
my recharge has not worked for over year sent many tickets in and nothing, is there a number to call i enjoy the game and used to recharge at least monthly but do not understand why i cannot recharge
Translate

 joseph_ebner Last edit in 2020-5-1 00:44:58

 Support

Report
Default Signature
Reply

Use magic Report

1

Threads

2153

Posts

0

Credits

玩家版主

Rank: 7Rank: 7Rank: 7

Credits
0
bofu
Jr. Player Moderator
Posts:2153
Joined 2016-1-26
Last Visited 2020-06-05
Post time 2020-5-1 01:05:59 | Show all posts
No, there is no phone number to call (and even if there were it would be pretty expensive to call long distance to China where the game is sited).

You say your recharge hasn't worked for over a year... what payment method are you trying? Do you get any error messages and if so what do they say (can you share a screenshot even so we know what you are looking at)…

Translate
Floor reply (1)

 bofu Last edit in 2020-5-1 01:05:59

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

3

Threads

28

Posts

0

Credits

User

Rank: 1

Credits
0
joseph_ebner
User
Posts:28
Joined 2015-12-8
Last Visited 2020-06-05
 Author| Post time 2020-5-1 09:06:52 | Show all posts

Translate

This post contains more resources

You have to Login for download or view attachment(s). No Account? Register

x
Floor reply (0)

 joseph_ebner Last edit in 2020-5-1 09:06:52

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

0

Threads

967

Posts

0

Credits

玩家版主

Rank: 7Rank: 7Rank: 7

Credits
0
mistraven
Jr. Player Moderator
Posts:967
Joined 2019-10-17
Last Visited 2020-06-06
Post time 2020-5-1 12:37:02 | Show all posts
Hello, looks like your recharge is suspended by GTA, we will report it for checking and ask if suspension can be lifted at this time
Translate
Floor reply (0)

 mistraven Last edit in 2020-5-1 12:37:02

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

3

Threads

28

Posts

0

Credits

User

Rank: 1

Credits
0
joseph_ebner
User
Posts:28
Joined 2015-12-8
Last Visited 2020-06-05
 Author| Post time 2020-5-2 05:19:41 | Show all posts
thank you do you know why this was done????
Translate
Floor reply (0)

 joseph_ebner Last edit in 2020-5-2 05:19:41

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

0

Threads

706

Posts

0

Credits

玩家版主

Rank: 7Rank: 7Rank: 7

Credits
0
pineapples
Jr. Player Moderator
Posts:706
Joined 2019-10-17
Last Visited 2020-06-06
Post time 2020-5-2 06:47:09 | Show all posts
Hey Joe, the most common reason is when the account holder does a charge back. We are having this checked to see what needs to be done to remove the restriction.
Translate
Floor reply (0)

 pineapples Last edit in 2020-5-2 06:47:09

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

3

Threads

28

Posts

0

Credits

User

Rank: 1

Credits
0
joseph_ebner
User
Posts:28
Joined 2015-12-8
Last Visited 2020-06-05
 Author| Post time 2020-5-5 00:56:51 | Show all posts
ok thank you for your help
Translate
Floor reply (0)

 joseph_ebner Last edit in 2020-5-5 00:56:51

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

1

Threads

2153

Posts

0

Credits

玩家版主

Rank: 7Rank: 7Rank: 7

Credits
0
bofu
Jr. Player Moderator
Posts:2153
Joined 2016-1-26
Last Visited 2020-06-05
Post time 2020-5-5 01:27:14 | Show all posts
Hi,

This was forwarded to devs, but may take a week or two to get a reply. Apologies for the inconvenience
Translate
Floor reply (0)

 bofu Last edit in 2020-5-5 01:27:14

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

0

Threads

706

Posts

0

Credits

玩家版主

Rank: 7Rank: 7Rank: 7

Credits
0
pineapples
Jr. Player Moderator
Posts:706
Joined 2019-10-17
Last Visited 2020-06-06
Post time 2020-5-15 07:04:49 | Show all posts
Hey joejoe1, have heard back from the devs, seems there was a charge back for your account. The suspension/restriction can be lifted if you repay the amount of the charge back. When this is completed the restriction will be lifted. I will update you with the exact amount and instructions on how to do this in a PM at a later time if you agree.
Translate
Floor reply (2)
  • that would be fine since the card that i was using on this account was hacked i need to be able to use different card.
    Translate
    2020-5-18 03:40  Reply
  • did you hear anything yet
    Translate
    2020-6-5 06:16  Reply

 pineapples Last edit in 2020-5-15 07:04:49

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

3

Threads

28

Posts

0

Credits

User

Rank: 1

Credits
0
joseph_ebner
User
Posts:28
Joined 2015-12-8
Last Visited 2020-06-05
 Author| Post time 2020-5-22 09:38:12 | Show all posts
still havent heard anything yet just checking in
Translate
Floor reply (0)

 joseph_ebner Last edit in 2020-5-22 09:38:12

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Register Now

Points Rules

小黑屋|community.gtarcade.com

2020-6-6 07:32 GMT+8 , Processed in 0.069826 second(s), 52 queries .

Powered by Discuz! X3.2

© 2001-2013 Comsenz Inc.

To Top Return to the list