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Missing Amulet

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susan20
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Post time 2020-5-10 07:50:46 | Show all posts |Read mode
Missing Amulet Reply:15| View:1059
Edited by susan20 at 2020-5-10 07:57

My Amulet is missing

Today i had changed my MC amulet from bell into tome of magic . Now i lost my bell with his progress (lots of spirit essences had used for it) . Please bring back my amulet so i can use the spirit essences into the tome (new amulet)

Thanks
Susan s320 Eione
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 susan20 Last edit in 2020-5-10 07:50:46

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pineapples
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Post time 2020-5-10 08:00:33 | Show all posts
hey Susan, we will need screenshots showing the amulet interface, and if possible any screenshot that shows your toon with the amulet. We will also need to know which amulet you are missing and at what level it was as well as which inscripts were on it. Please make sure that all screenshots are uncropped and timestamped.
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  • I had giving u my MC with the jingle bell amulet , and 1 ss after i change into tome and the jingle bell gone with timestamped
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    2020-5-10 13:12  Reply
  • i had checked the amulet after that , and i cant find it . This amulet should be cant be sale in any shop so i should be in my inventory but cant find it till now
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    2020-5-10 13:17  Reply

 pineapples Last edit in 2020-5-10 08:00:33

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susan20
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 Author| Post time 2020-5-11 13:06:33 | Show all posts
when my jinggle bell amulet with lots of spirit essences , let me know please

thanks
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 susan20 Last edit in 2020-5-11 13:06:33

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mistraven
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Post time 2020-5-11 13:43:12 | Show all posts
Hello Susan, please do not use quick / floor reply anymore - we only get notification for normal reply.
Also please check all the other heroes , even the ones not in your party - sometimes it "jumps" to another hero
And after you check please update the thread so we know if this has to be reported.
We are going to need uncropped screenshots to forward a report and you have to tell us the upgrade level of your missing amulet
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 mistraven Last edit in 2020-5-11 13:43:12

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susan20
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 Author| Post time 2020-5-11 15:16:57 | Show all posts
I had check all my heroes , none of them using the jingle bell amulet

Thanks
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 susan20 Last edit in 2020-5-11 15:16:57

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- auror -
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Post time 2020-5-11 18:23:27 | Show all posts
Hey Susan, I believe Jingle Bell amulet can still be sold. Only the specific hero amulets can't be sold. Is there by any chance you may have sold it and used the spirit essence to upgrade your other hero amulets?

I see you have provided us a screenshot of your main toon with the jingle bell amulet and I noticed you have 12 pages of amulets in magic shop. could you provide us with uncropped screenshots of those just to make sure the amulet is not present?

Also, what was the level of your jingle bell amulet and what inscriptions you had on them before it went missing?
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 - auror - Last edit in 2020-5-11 18:23:27

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 Author| Post time 2020-5-11 19:03:10 | Show all posts
i didnt sold it , i had lot of unused amulet in my inventory . If i sold the amulet why my homestead coins didnt changed , and if it sold it must be an box said the amulet sell or dismiss . Please checked it from the ss i had given with the timestamped maybe half an hour before that , u will find that i only exchanged my MC amulet with the tome and then the amulet jingle bell missing till now.
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 susan20 Last edit in 2020-5-11 19:03:10

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- auror -
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Post time 2020-5-11 19:07:04 | Show all posts
We will look into it but before what was the upgrade level of your amulet before it disappeared and what level inscriptions you had on them.
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 - auror - Last edit in 2020-5-11 19:07:04

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susan20
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 Author| Post time 2020-5-12 01:10:47 | Show all posts
i thought my jinggle bell level is 110 or above , and the inscription level IX for it
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 susan20 Last edit in 2020-5-12 01:10:47

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bofu
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Post time 2020-5-12 01:48:58 | Show all posts
Hi Susan,

Actually if you did sell it, you would not have received any homestead coins, only resources returned are the spirit essence used to level it up, the inscriptions, and 6k spirit essence as 'compensation' for selling it. That's not to say we don't believe you didn't sell it, just correcting the statement about homestead coins you made above...

To proceed with a report, we are going to need more screen shots from you. I apologise for the inconvienec of this, but its in our rules to follow:

Please provide the following screenshots: 1 of each hero you currently own who has an amulet 'equipped', 1 of each of the 12 pages of amulets in Magic House, 1 of each page of your inscriptions (tab 3).

Once we have those we can forward a report for devs to check into this

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 bofu Last edit in 2020-5-12 01:48:58

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