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Mother's Day event

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skemp38
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Post time 2020-5-11 06:27:54 | Show all posts |Read mode
Mother's Day event Reply:6| View:416
I am unable to collect once the event is over & can never select the prizes I want in the wish tab.  Please see attached.  This has been going on for a while, finally figured out how to take a screen shot.  Last event, I had over 11k in points, got tree up to level 5 & was unable to collect.  Please help.

https://prnt.sc/sedfcg
Wish
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 skemp38 Last edit in 2020-5-11 06:27:54

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pineapples
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Post time 2020-5-11 06:43:46 | Show all posts
hey skemp, first of all we need your IGN, server and platform, also please provide uncropped screenshots.
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 pineapples Last edit in 2020-5-11 06:43:46

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xbird
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Post time 2020-5-11 19:22:46 | Show all posts
bumpity bump
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 xbird Last edit in 2020-5-11 19:22:46

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- auror -
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Post time 2020-5-11 19:39:24 | Show all posts
xbird are you LadyK?

We do not get updates for quick replies so always make a new comment.

This may happen due to lag issues, if you try to do multiple refreshes it tends to fix itself and you should be able to collect. Even I've encountered this a few times.

Btw if this issue has been going on for months why report it now?

Have you checked with others on your server whether they have this same issue?
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  • no.  xbird is NOT LadyK.  I tried to report it before, but couldn't get a screenshot (didn't know how).  Still learning how to do quite a few things on the computer.  I refresh, shutdown, etc.  Nothing helps.  Not many on my server to check with.
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    2020-5-12 01:31  Reply

 - auror - Last edit in 2020-5-11 19:39:24

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skemp38
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 Author| Post time 2020-5-12 06:27:12 | Show all posts
Edited by skemp38@hotmail.com at 2020-5-12 06:30

So sorry, I forgot.
IGN:  LadyK
Server:  60
Platform:  gamerocks

https://prnt.sc/sez2s3 - Mother's Upgrade

https://prnt.sc/sez3f8 - Mother's Wish

BTW - I've upgraded everything on this end, making sure everything was up-to-date.  Done this for month's, nothing helps.
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 skemp38 Last edit in 2020-5-12 06:27:12

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skemp38
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 Author| Post time 2020-5-12 06:42:47 | Show all posts
no.  xbird is NOT LadyK.  I tried to report it before, but couldn't get a screenshot (didn't know how).  Still learning how to do quite a few things on the computer.  I refresh, shutdown, etc.  Nothing helps.  Not many on my server to check with.  And I've refreshed many times.
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 skemp38 Last edit in 2020-5-12 06:42:47

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elfmaiden
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Post time 2020-5-12 07:01:30 | Show all posts
You may have to clear your flash cache, or try a different browser.

It looks like a lag issue.

You can also try a power cycle before opening game, or hardwire your computer to the modem.


You can also clear your browser cache

Try Maxthon, and let it load for a long time (after clearing flash and browser cache). Leave it open for an hour or more if that's what it needs.

https://tinyurl.com/qkypr9a  -  instructions to clear flash cache.

Google how to clear your particular browser cache

DO NOT Use Chrome for this game!
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 elfmaiden Last edit in 2020-5-12 07:01:30

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Required Info: IGN, Server, Platform, Screen Shots & Transaction ID's for Recharges
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