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Am I the only one who didn't receive the rewards?

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gidenlerden
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Post time 2020-5-14 06:33:05 | Show all posts |Read mode
Am I the only one who didn't receive the rewards Reply:13| View:982
I recharged a bit today,and noticed i got most rewards from spending leafs in limited giftpack.
When you spend 1200 leafs, you can collect certain stuff.
I noticed i received all,BUT the soul avatar essense.

Is this a mistake or?

IGN : Nuri
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 gidenlerden Last edit in 2020-5-14 06:33:05

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gidenlerden
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 Author| Post time 2020-5-14 21:20:11 | Show all posts
Really mods?
no answer or help?
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 gidenlerden Last edit in 2020-5-14 21:20:11

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celestrialinvi
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Post time 2020-5-14 22:20:06 | Show all posts
Hello there player.

I'm sorry to hear this.

Please list the amount of soul avatar you lost and I'll forward this information for you to the devs.

Thank you for reading this message.

~CelestrialInvi
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 celestrialinvi Last edit in 2020-5-14 22:20:06

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gidenlerden
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 Author| Post time 2020-5-14 23:20:33 | Show all posts
Hi there
it's the 5000 soul avatar essense from "angel fund only" event.
And thank you.
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 gidenlerden Last edit in 2020-5-14 23:20:33

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celestrialinvi
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Post time 2020-5-15 01:12:16 | Show all posts
Hello again player.

Thank you for forwarding the specific information so the devs can better help you.

Thank you for reading this message.

~CelestrialInvi
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 celestrialinvi Last edit in 2020-5-15 01:12:16

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celestrialinvi
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Post time 2020-5-16 00:22:59 | Show all posts
Hello there player.

Devs need more information, can you please provide a date on when you recharged for your rewards so I can follow up for you?

Thank you.

~CelestrialInvi
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 celestrialinvi Last edit in 2020-5-16 00:22:59

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gidenlerden
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 Author| Post time 2020-5-16 08:41:27 | Show all posts
It was the first day of angel fund,when Binary shards where in hot events.
when spending 1200leafs you get 5000 soul avatar essense,and i received all except that. I might have received it as soul avatar inscribe instead or something. But i checked and i didn't get the soul avatar essense.
I think i recharged 4000 that day.
I can find the recharge logs if you like too.
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 gidenlerden Last edit in 2020-5-16 08:41:27

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 Author| Post time 2020-5-17 20:38:14 | Show all posts
Any news yet?
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 gidenlerden Last edit in 2020-5-17 20:38:14

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celestrialinvi
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Post time 2020-5-17 21:05:23 | Show all posts
Hello player.

Already have followed up and am awaiting on devs response. If you can provide a date I'll add that in to the follow up report for you.

Thank you.

~CelestrialInvi
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 celestrialinvi Last edit in 2020-5-17 21:05:23

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 Author| Post time 2020-5-18 05:35:49 | Show all posts
ahh sounds good. Thank you for working for it,to help us
It must be 13/05-2020 date since that's when angel fund started.
Hope that helps.
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 gidenlerden Last edit in 2020-5-18 05:35:49

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