Point Store Purchased Items Not Received

memendz

IGN : Crazy Bhoi
Server : uc21
Platform : Facebook


Hi Team,


In Point Store there is a notice that some of my G Points will expire on May 28, 2020.

I have observed in the past that the items I purchased inside Point Store are not going into my mail even the free ones.

But today, I saw some new items already and I saw also at the same time the notice of expiration for some of my G Points. Please see screenshot.

So I thought that maybe the problem has been fixed and made some purchases to beat the May 28, 2020 expiration of some of my G Points. Please see screenshot history of item purchase

The FAQ says that I will received within 30 minutes or so the purchase. Iit has been hours and there is none in my in-game mail. Please see screenshot of FAQ and screenshot of in-game mail.

Kindly fix so that I can received today's purchases in Point Store and I can continue buying again to consume expiring G Points. If previous purchases can be received as well, it would be awesome.

Thank you very much.

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elfmaiden

Can you write down exactly (IN Words) the ones you think you are missing?

and also SS the other 3 pages in your mail.

Thanks so much

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memendz

IGN : Crazy Bhoi
Server : uc21
Platform : Facebook

Hi elfmaiden,


Purchased with 200 G Points:

Currency Gift Pack
Roses 100pcs
Daric 100pcs
Shell point card (10pts) 1pc
Legendary Orif\gin Crystal 3pcs


Purchased with 280 G Points
Resource Pack
Nectar 10pcs
Jackpot Lotto Voucher 10pcs
Capsule Coin 10pcs
Fortune Bag Token 10pcs

The other two which you see as "Claimed" in my earlier posts are the free weekly in Point store. These are small matter and I don't intend in giving you much inconvenience chasing those already.
I'm only after the 200 G Points and the 280 G Points that I used. Please do not refund the G Points as I need to consume those and I even have 4,711 G Points still to be spent too before expiration of May 28, 2020.

Please note that I need to consume again 4,711 G Points before May 28, 2020.
A systemic correction would be great and not manually sending to me the said items.
This is because I will have to purchase again before May 28, 2020.

Attach are screenshots of all the pages in my mail.... the first page of my mails has some added items because of World Boss.
Attach also are screenshots showing that the purchased items really is for Crazy Bhoi because you might ask that maybe the purchase could have gone to a different toon or IGN

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- auror -

Thank you. Will have this reported for you

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memendz

Hi Auror,

The all items purchased have been received already through in-game mail.
The in-game mail picture of items does not show it all but i tried to capture all the items during claiming with a screenshot and everything was there. I also had a video recording just in case I will fail in the screen capture.
So as far as the items are concerned, this matter is closed since I received all bought items already.

What I would like to know now is if it is safe already to purchase my G-Points that are about to expire.
The items can be purchased once per week. I could have started long time ago but as i mentioned, I noticed before that items are not being sent through mail.
So i just piled up G-points over time.
But now there is already notice that some points are expiring so I have the urgency now to really spend the G-points and received them.

Thanks.

IGN : Crazy Bhoi
Server : uc21
Platform : Facebook

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Ωsiris

I have been seen G-points expiring. Could you please click on "Click on Details" and make a screenshot of what it says there?

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memendz

Hi Osiris,

Please see screen shot after I click "Click on Details".

I also made screen shot og my G-Wallet with notice o expiring G-points

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- auror -

Hey Crazy Bhoi, yes go ahead and make your purchases. You will need to use some of your g-points before the date they expire

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