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Mistaken House of Cards Swap

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v.45magna
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Post time 2020-5-15 10:18:58 | Show all posts |Read mode
Mistaken House of Cards Swap Reply:7| View:279
Name in Game: deadsilance
Server: Chimera(S337)-PST
I mistakenly swapped cards for the Son of Oden Crest thinking it was the final evolve for Hercules. Would you be able to return the mistaken swap?



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 v.45magna Last edit in 2020-5-15 10:18:58

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mistraven
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Post time 2020-5-15 12:38:52 | Show all posts
Edited by mistraven at 2020-5-15 13:25

Hello there, please add another screenshot showing the hero crest in your inventory (hover cursor on the item to get the tag) and we will report for swap back but I am not sure if that will be possible
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 mistraven Last edit in 2020-5-15 12:38:52

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v.45magna
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 Author| Post time 2020-5-15 16:25:37 | Show all posts
Here is what you asked for, as you can see I already have the son of Oden upgrade, like I said before, I thought it was the final evolve for Herculese
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 v.45magna Last edit in 2020-5-15 16:25:37

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Ωsiris
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Post time 2020-5-16 00:06:21 | Show all posts
Hello, your issue had been reported.
        We will be back once we hear from devs.
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 Ωsiris Last edit in 2020-5-16 00:06:21

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 Author| Post time 2020-5-21 06:44:51 | Show all posts
I received a system mail. It said I would get compensation for my problem. I only have one question, what is the type of compensation I am supposed to get? There was nothing in the mail...



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 v.45magna Last edit in 2020-5-21 06:44:51

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pineapples
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Post time 2020-5-21 07:16:28 | Show all posts
Hello there Dead, I have been informed that the cards you used to get Son of Odin crest will be re-added to your HOC cards for the next HOC event.
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 pineapples Last edit in 2020-5-21 07:16:28

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 Author| Post time 2020-5-23 13:12:16 | Show all posts
Thank you, That could have been said in the system mail
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 v.45magna Last edit in 2020-5-23 13:12:16

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Post time 2020-5-23 13:38:02 | Show all posts
Edited by mistraven at 2020-5-23 13:40

Hello deadsilance the reason nothing is showing in Attachment is that those are not inventory items (HOC cards are not showing in normal inventory). System mail is standard - all the players that receive compensation are getting the same text content.
The important thing is you got your cards back and we are glad it was possible
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 mistraven Last edit in 2020-5-23 13:38:02

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