Customer service is a joke

alliharin · Post time 2020-5-15 20:18:40

Edited by alliharin at 2020-5-15 20:18

My account was stolen a week ago. No I didn't share my login information. I was playing and got kicked from the game.
I reported right away and the thief is still on my account spending my diamonds and ruining my reputation on the server.
I've provided all information requested and then don't get a response for days. Last response I got was 2 days ago.
Now we are heading into another weekend where your customer service doesn't work. So the thief will have control of my account for well over a week.
This lack of communication is ridiculous. The fact that you've let them have run of the account instead of temporarily blocking it is unacceptable.
With all the time and money I've put into your game I expect much better customer service . What do I have to do to get a reply from your lack of customer service team?
Is there a phone number where I can talk to a real person and get this resolved?

Suggestion: How about adding 2 step verification to help crack down on the hackers and account sharers?

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EliteGamer26 · Post time 2020-5-16 10:58:12

Hello Guardian
We understand your frustration regarding the time it takes to get a response. Support has up to 3 business days to respond to any ticket no matter what the issue is. If your ticket exceeds 3 business days, we can escalate it for you.
With that being said, what binding method are you using to enter your account? How many binding methods did you do?
Was this account purchased and original owner logged back in using a binded method that can not be changed?
Here is a link that might be able to help you. http://community.gtarcade.com/thread/1291953-1-1.html
Let us know please.
Best regards
Lod Mod EliteGamer26

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alliharin · Post time 2020-5-17 00:15:59

My account
I am the original owner
Never gave away login info so I don't know how I was hacked.
I have a gtarcade account which was hacked. And I'm bound to my Facebook account which is how I'm getting here now but can't change any of my information back

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EliteGamer26 · Post time 2020-5-17 22:22:08

Hello Guardian
Please let us know if you don’t get a response within 3 business days. For now, gather 10 screenshots of the most recent receipts in case support asks for them to prove this is your account.
Did you set up a recovery email? Since the hacker has your gtarcade login, you can go to the official website gtarcade.com.
Enter your email and click forgot password. And email will be sent to your recovery and it will allow you to change the password so the hacker will be locked out.
Best regards
Lod Mod EliteGamer26

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alliharin · Post time 2020-5-18 03:09:55

I provided all that information last week and I’m still waiting on lack of customer service department.
The hacker changed the recovery email

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alliharin · Post time 2020-5-18 03:24:32

Receipts were provided on 5/11
On 5/13 they requested information they were already provided. I provided it again and haven’t heard from them since.
Meanwhile the thief is running around spending my diamonds and ruining my reputation on the server

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alliharin · Post time 2020-5-19 04:35:51

Still no reply since 5/13
Your customer service sucks

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alliharin · Post time 2020-5-19 19:53:16

Day 6 and still no reply from the lack of customer service department
How do I speak with a manager and get this resolved?

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