Black Diamonds

matt.kurtz

I can't purchase them. I get a message that says a temporary problem occurred and try again later. I've tried several times on different days and nothing. My payment method is working. Any help?


McQuillan
K46

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pastdark

Dear matt.kurtz,

What platform are you trying to recharge through? Is it the desktop client or Facebook or browser?  May I also have your ingame name and kingdom #.

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matt.kurtz

Still not working. And I can't put a ticket in because it says my email address isn't right. And it is the right one. I just want to recharge diamonds. Ugh.

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skelheaton

Dear Lord matt,

I will open a Support ticket for you and check wether it's Yoozoo platform or Facebook. Please bear with us while we get the answer.

Regards

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rhycter

Try contacting your bank's fraud department for permission for overseas transactions.  That is my problem, I play when the bank is closed, and the place where you buy Black Diamonds from is in Great Britain.

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skelheaton

Dear Lord Rhycter,

Thank you for that advice, they might want to try this and in the meantime, I haven't had any feedbacks with recharge issues on our part.

Regards

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