Ticket #8063970

alliharin · Post time 2020-5-19 22:30:47

My account was stolen
I submitted all information that was requested
The thief has had the account 10 days and I haven't heard back from customer service in 6 days!
I want my account back
I created it, I didn't share it with anyone
The thief changed the recovery email so I can't get in
If you'd just send the reset password to the email account that created it instead of the changed recovery email I could get back in.
It really is unacceptable that I haven't heard from customer service in 6 days meanwhile the thief is using my account and ruining my reputation on the server
How do I get in contact with a manager that can help me?

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EliteGamer26 · Post time 2020-5-20 06:57:57

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alliharin

Apparently you don’t have any pull either, still haven’t had anyone respond
Heading into Day 7 with no reply

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2020-5-20 10:36 Reply

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alliharin · Post time 2020-5-20 00:23:31

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EliteGamer26 · Post time 2020-5-19 23:02:06

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alliharin

EST-1989
77254754
All of this is in the ticket as well as the screen shots of iTunes payments
If you could just send the password to the email the account was created with instead of the recovery email that they changed I could retake control of my account

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2020-5-19 23:06 Reply

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