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lost diamonds on the Precious Pro packs

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john alldadio
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Post time 2020-5-22 20:54:50 | Show all posts |Read mode
lost diamonds on the Precious Pro packs Reply:3| View:281
Edited by john alldadio at 2020-5-22 20:54

Hi, on 5/19/2020 around 4:22pm I recharged two $100.00 diamonds rechages for a total spent of $200.00 and did not recieve any of the Precious Pro insentive and lost out on the prizes and extra diamonds that I needed for buying the 6th gen eguipement package that was availble for 1200 dimonds and 2 eguipmenet pack. I would like to have this mater addressed or refund $100.00 back to my account. I am open to anything right now. Thank you John Alladio

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 john alldadio Last edit in 2020-5-22 20:54:50

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Ωsiris
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Post time 2020-5-23 00:10:49 | Show all posts
Edited by Ωsiris at 2020-5-23 00:25

I am sorry but as you can see in the below screenshot there was no 100$ Precious Pro rewards on May 19th.

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  • Hi how are you. On 05/19/2020 I "recharged" and bought  a single $100.00 two times in a row, where I spent a total of $200.00 on diamond. I should of received the Precious Pro, single recharge 4k diamond for (first time) and the single recharge 4k diamond (second Time). I needed the extra diamonds to buy the 6th aniversity equipment packs for my main hero which would of been 1200 diamond and was unable to get the equipment. Thank you for reply. John
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    2020-5-28 14:14  Reply

 Ωsiris Last edit in 2020-5-23 00:10:49

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john alldadio
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 Author| Post time 2020-6-2 23:02:10 | Show all posts
Hi how are you. On 05/19/2020 I "recharged" and bought  a single $100.00 two times in a row, where I spent a total of $200.00 on diamond. I should of received the Precious Pro, single recharge 4k diamond for (first time) and the single recharge 4k diamond (second Time). I needed the extra diamonds to buy the 6th aniversity equipment packs for my main hero which would of been 1200 diamond and was unable to get the equipment. Thank you for reply. John
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 john alldadio Last edit in 2020-6-2 23:02:10

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bofu
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Post time 2020-6-3 00:14:39 | Show all posts
Hi John,

We appreciate and understand what you are saying, but that is not how the Precious Pro hot event works.

There are two recharge related hot events - 'Precious' (or 'Precious Pro') and 'Total Recharge'.
Total Recharge enables a player to recharge in any multiple to reach the total required to collect each reward.
Precious requires the exact amounts to be recharged that are listed in the hot event.

In the example which my colleague supplied screen shot of above, to claim the reward defined as 'Single recharge 2000 diamonds' we need to choose 2000 diamond option in recharge. Doing a 4000 diamond recharge will not unlock it (you'd only get the Single Recharge 4000 diamonds (first time) reward).
There is no reward there that gives anything for a 10,000 diamond recharge, the event just doesn't work that way.

You aren't first player to do a recharge of a different amount (even higher) than the requirement, I have done it myself in the past and so have friends.

Sadly there is nothing that we can do for your case here, as the specific requirement wasn't meant and the event worked the way it was intended to by the developers

I hope you can understand
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 bofu Last edit in 2020-6-3 00:14:39

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