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Charm feathers gone 2nd time in a row

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zaman
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Post time 2020-5-23 15:21:17 | Show all posts |Read mode
Charm feathers gone 2nd time in a row Reply:10| View:637
Same problem again just like past month. All feathers (70) I collected form Dungeon were gone when Charm Starm activated some 15 hrs after new day reset.
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 zaman Last edit in 2020-5-23 15:21:17

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xerosignal_01
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Post time 2020-5-23 16:25:08 | Show all posts
Yep same here. Charm Star event just started today and I got this system message in the mail.

https://prnt.sc/sm8j5m

It's only been several hours since this event started so why am I getting an event item removal notice? You guys owe me 40 feathers.

Jilliah S1016 Vesta
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 xerosignal_01 Last edit in 2020-5-23 16:25:08

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nicksabau
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Post time 2020-5-23 18:18:15 | Show all posts
Missing 118 feathers. S1219 Nicks
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 nicksabau Last edit in 2020-5-23 18:18:15

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nicksabau
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Post time 2020-5-23 19:54:43 | Show all posts
Compensation is a joke. Why do I have to buy the feathers in the first place? and it's not even working, says requirements not met if I try to buy at VIP lvl 0. Other levels not showing although I;m Lvl 6. S1219 Nicks
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  • Hello there player.

    I'm sorry to hear you have a problem with a event.

    Can you provide me a screenshot or a video of that message so I can forward that for you?

    Thank you for reading this.

    ~CelestrialInvi
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    2020-5-25 04:50  Reply

 nicksabau Last edit in 2020-5-23 19:54:43

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jine
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Post time 2020-5-24 02:15:24 | Show all posts
Edited by jine at 2020-5-23 19:16

Still missing my 1779 feathers...  That compensation.. a few feathers and I need to pay for them..

Bigpoint S179-Karacaoglan,  Jineri
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 jine Last edit in 2020-5-24 02:15:24

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g199480
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Post time 2020-5-24 15:04:24 | Show all posts
Edited by g199480@mvrht.com at 2020-5-24 19:29

100 feathers that I was gifted yesterday have disappeared.  I was in first place too.  Please return my 100 feathers.

Toots
S580-Pixie-EST
Edit:  I've included two pictures.  The first shows that the charm ranking page was wiped out (no one shows up ranked) and the second picture shows that I received 100 Charm points for the the 100 feathers I received yesterday.


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  • Hello there player.

    We're sorry to see this happening to you.

    Thank you for posting screenshots, we have this forwarded for you and will provide updates when devs have a response.

    Thank you for reading this message.

    ~CelestrialInvi
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    2020-5-25 04:51  Reply
  • Thank you celestrialinvi.  There is only 6 hours left before the Charm Event ends.  I have my doubts that this will be fixed by then.  

    I'm about to get at least another 180 feathers shortly.  I hope I don't have these taken away as well.

    Toots
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    2020-5-25 06:08  Reply

 g199480 Last edit in 2020-5-24 15:04:24

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boobsie
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Post time 2020-5-24 20:29:22 | Show all posts
s1202

2k feathers gone
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 boobsie Last edit in 2020-5-24 20:29:22

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the.kinetic
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Post time 2020-5-25 07:04:51 | Show all posts
Server S1101 Hilary EST

Dear Developers.

Like so many other players I've lost feathers for the charm event 600 of them and over 5000 stamina, and 1st place! , I am now 100+ !!! what have you broken this time ????

Please do not respond with , "We're sorry to hear this is happening to you" just fix the problem. Please , thank you.

Kind Regards

   
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 the.kinetic Last edit in 2020-5-25 07:04:51

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celestrialinvi
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Post time 2020-5-25 09:35:40 | Show all posts
Hello there players.

We've seen this problem, and we've already made devs aware of this issue for you all. When a response is received, we'll update you all on the news in regards to this matter.

IF you have NOT provided your IGN and Server ID along with missing feathers, please do not hesitate to let
us know.

Thank you for reading this notice.

~CelestrialInvi
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 celestrialinvi Last edit in 2020-5-25 09:35:40

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g199480
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Post time 2020-5-27 18:24:22 | Show all posts
celestrialinvi,

It has been several days since others and myself have reported this bug.  Any update from the Devs about a resolution in terms of fixing this issue and providing compensation?

Toots
S580-Pixie-EST
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 g199480 Last edit in 2020-5-27 18:24:22

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