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Carnival items gone

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nicksabau
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Post time 2020-5-27 19:56:04 | Show all posts |Read mode
Carnival items gone Reply:5| View:829
Dear devs, I know you'll be sorry to hear this but my carnival items were removed although event just started. "Dear player, the  Carnival event has ended and any remaining items Thank You, Mom!x4 Lovely Tulipx20  you still possess have been removed. If the items can be sold for Gold, they will be converted to Gold and sent to your mail. If not, there will be no attachment in this mail. Please take notice.". I also attached a screenshot of the mail I received so you can better understand. S1222 Nicks
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 nicksabau Last edit in 2020-5-27 19:56:04

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celestrialinvi
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Post time 2020-5-27 22:48:53 | Show all posts
Hello player.

Sorry to see this happened to you.

I'll forward this issue to the devs for you and update you on their response.

Thank you for reading this.

~CelestrialInvi
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 celestrialinvi Last edit in 2020-5-27 22:48:53

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nicksabau
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 Author| Post time 2020-6-1 20:23:53 | Show all posts
Edited by nicksabau@yahoo.com at 2020-6-2 00:14

Tycoon is over and I didn't received anything, not even an answer. And on top of that game is bugged now. DS not able to attack monsters, guild dungeon also bugged as reported on another thread and so on. S1222 NicksMine boss, resource war, DS also bugged. Don't ask me for printsceens, tell those responsable to try the game themselves.
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  • Those items that were removed at the start of this last MOM Carnival were reward you forgot claim and use on the one before this one. I have had that happen any times. Forget to claim something in the Events/daily benefits and then the next day I get It as a unclaimed reward and as soon as the next one comes around they get removed.

    I hope this help you out.

    Tuhatu  S193 Dark Corral
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    2020-6-2 15:09  Reply
  • Those were items I bought that day, didn't get them in mail. S1222 Nicks
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    2020-6-2 17:21  Reply

 nicksabau Last edit in 2020-6-1 20:23:53

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celestrialinvi
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Post time 2020-6-2 23:20:45 | Show all posts
Hello player.

The devs had a response to this.

If the item were removed after the event was over, then nothing should be wrong here.

Thank you for reading this message.

~CelestrialInvi
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 celestrialinvi Last edit in 2020-6-2 23:20:45

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nicksabau
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 Author| Post time 2020-6-3 21:06:23 | Show all posts
Hello. The items were removed the very day the carnival started. Managed to buy them and after a few hours I received that mail and they were gone. S1222 Nicks
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 nicksabau Last edit in 2020-6-3 21:06:23

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celestrialinvi
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Post time 2020-6-4 02:18:46 | Show all posts
Hello player.

Thank you for letting us know with more information to follow up about this.

We've followed up for you to the devs and await their response about this issue.

Thank you for reading this message.

~CelestrialInvi
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 celestrialinvi Last edit in 2020-6-4 02:18:46

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