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Help Please. The game initialises but Black Screen problem

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andrew.nash
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Post time 2020-5-28 07:23:13 | Show all posts |Read mode
Help Please. The game initialises but Black Scre Reply:1| View:217
Hi
Can anyone help, the game was fine this morning, UK tie, but when I tried to open it this evening, the game initialises correctly, but when it launches all I am getting is a black screen, so am unabe to play.
The Forum, Support and other boxes on the lef hand side are all visisble.
I have tried clearing the cache and have re-started the laptop, but no joy.
I am playing in Chrome, not the GT Arcade app, as the game won't open through that on my laptop.
THZ
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 andrew.nash Last edit in 2020-5-28 07:23:13

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pastdark
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Post time 2020-5-28 10:50:32 | Show all posts
Dear andrew,

Have you tried using another browser to see if it works such as OperaGX or another one. Does it not load at all just straight to a black screen?. What is your in-game name and kingdom #. If you have already cleared your browser cache you could try clearing your DNS cache but unsure if that would help with this issue but, doesn't hurt to try.  If you are unsure how to clear your DNS cache here is how.

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  • Hi Thx for the suggestions. I have tried clearing the cache and re-started the machine. The game loads, but when it tries toi switch for the initialising screen to the game play screen, thats when the screen goes black.  I am using Chrome, I tried using Edge and Internet Explorer, but ever ytime I try to play in browser on those, the game just takes me to the DOWNLOAD GTARCADE LINK. I don't know why the browser play has been disabled for this.   I did try using Chrome on another device, but again I get the Black Screen problem.   In game name is MADTEN Kingdom 121. Finally I can  have loaded GT Arcade, but the game will not open through that. It just stays at 0%  So I am pretty much stuck at the moment
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    2020-5-30 18:10  Reply

 pastdark Last edit in 2020-5-28 10:50:32

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