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Guild Dungeon and Palace Dungeon Raid

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g199480
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Post time 2020-6-1 17:26:01 | Show all posts |Read mode
Guild Dungeon and Palace Dungeon Raid Reply:6| View:633
Guild dungeon is not working.  After battle, a winner or loser is not declared and all characters just stand around in limbo.

Palace dungeon raid is not working.  Auto-raid and manaul raid does not do anything except take away your attempts.

Please ask the Dev's to fix these issues.

Please ask the Dev's to test the game when changes are made.

Please provide the contact information for the custormer service department for this game's company.  Please do not ignore this request like the last time I requested it.

P.s. Screenshots are not being provided since my descriptions are self-explanatory.

Thank you.

Toots
S580-Pixie-EST
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 g199480 Last edit in 2020-6-1 17:26:01

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g199480
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 Author| Post time 2020-6-2 05:26:38 | Show all posts
Almost 12 hours since I initiated this thread and I've received NO response from a MOD and ZERO fixes from the Dev's for the numerous bugs (many more than I've reported) currently going on.  I can understand a bug every once in awhile, but this is ridiculous.

Toots
S580-Pixie-EST

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 g199480 Last edit in 2020-6-2 05:26:38

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 Author| Post time 2020-6-2 18:00:08 | Show all posts
It has now been 24 hours.  No Mod response.  No Dev bug fix.  Bravo.
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 g199480 Last edit in 2020-6-2 18:00:08

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celestrialinvi
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Post time 2020-6-2 21:30:03 | Show all posts
Hello there player.

Sorry to hear about this.

I've also encountered this issue and have made devs aware about it. When we have news about this, we'll update you.

Thank you for reading this message.

~CelestrialInvi
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 celestrialinvi Last edit in 2020-6-2 21:30:03

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 Author| Post time 2020-6-2 22:03:33 | Show all posts
Thanks -Celestrialinvi.

When were the Devs made aware of this?  Within the last hour or when I initiated this thread which was over 28 hours ago?

For the 3rd time, please provide the contact information (email preferred) for the customer service department of this game OR someone in management that the Developers report to.  

Thank you.

Toots
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  • Hello player. We've made the devs aware of this yesterday when we discovered these issues.

    If you must write a ticket to support for any reason (recharge, account recovery, etc), please do not hesitate to go here and see if you can find what you're looking for: https://support.gtarcade.com/

    Thank you for reading this notice.

    ~CelestrialInvi
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    2020-6-2 22:28  Reply

 g199480 Last edit in 2020-6-2 22:03:33

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celestrialinvi
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Post time 2020-6-2 22:31:49 | Show all posts
Hello player.

If you don't know how to write to support, you can find out how to write to support here:

https://support.gtarcade.com/

Select your game, read any FAQs if need be, and you can choose to file a ticket to them. If you have any questions, please let us know.

Thank you.

~CelestrialInvi
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 celestrialinvi Last edit in 2020-6-2 22:31:49

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 Author| Post time 2020-6-2 23:49:17 | Show all posts
celestrialinvi,

I don't want a ticket for recharge, account recovery, etc.  I need a contact email for someone in charge that is ABOVE the Dev Team (not another Dev) to relay my dissatisfaction with this game in terms of the Many Repeated issues that reoccur again, and again, and again, and again.... for over 4 years.  Sending a ticket regarding player dissatisfaction will wind up just going to a Dev with them just ignoring it.

Surely you must understand that all the written tickets to support and all the reported issues to this forum and to facebook have done nothing in terms of finally resolving these reoccurring bugs or issues.  In fact, things have gotten worse.  If you can't or won't provide an email to someone ABOVE the Developers, just tell me.  Otherwise, we keep going around in circles.

Tell me this, is this game tested thoroughly by someone or a group whenever changes are made AND before the changes are uploaded to the servers?  Based on the reoccurring issues, I would guess that no tests are performed.  What say you?

Thank you.

Toots
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 g199480 Last edit in 2020-6-2 23:49:17

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