Account reset

victwria · Post time 2020-6-3 08:59:14

Hi, I made this account a few days ago.
I upgraded my castle to lvl10 and my lord is lvl 16. Today I erased my cookies from browser and when I logged into the game my lord is lvl3 and with no name. I try to give him the same name and it says that is taken.

Other people can see my castle lvl 10 and correct name, but I can't have access to it.

IGN: OTMPhoenix
K152

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thunderfury · Post time 2020-6-3 14:50:19

Hi victwria,
We need some further info here. Are you logging in via facebook? Which browser are you using?

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k152otmpo · Post time 2020-6-3 18:15:13

Edited by k152otmpo at 2020-6-3 18:19

Missclick. Pls delete.

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thunderfury · Post time 2020-6-4 04:32:37

Dear Vic,
Are you logging in by the address, got.gtarcade.com and then typing in username/password manually or using a quick login method? What's the main email address of the account you are trying to access? Can you inbox me that info?

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