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Items Not Received (Wkly/Point Store) Part 3

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memendz
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Post time 2020-6-5 01:44:48 | Show all posts |Read mode
Items Not Received (Wkly/Point Store) Part 3 Reply:13| View:322
Edited by memendz at 2020-6-5 01:48

IGN : Crazy Bhoi
Server : uc21
Platform : Facebook


Hi Team,

I'd like to make a report for items not received. This is not related to previous reported items not received because those have been sent manually and received already.This is the latest items not rceived for 5/26 and June 2 claim from Weelkly Free and from Point Store.

I tried to do a video for the recent purchase/claiming of itrems but it was not successfully uploaded to Recordit.
I have however made another video yesterday after the failed one and but it is showing only the purchased items and the mails with 55 pages as I cant make another purchase for this week for the items I need to buy.
This is the URL of the video : h t t p s://recordit.co/PVbTIxS39E , https://recordit.co/PVbTIxS39E
In the in-game mails, what is in there is just the received claim from 5/19 purchased items. This is the one you will see in the video.
But for 5/26 and 6/2 claimed/bought items you will notice in the video that those are not in there.
I have not deleted any mail yet that is why it is 55 pages mostly attributed to Roses event right now.


In  summary for 2 weeks (5/26 and 6/2 claim) these are the items below :
1. Resource Pack, bought with 280 G Points (bought in 6/2 only, because I did not buy last 5/26)
  • Jackpot Lotto Voucher 10pcs
  • Nectar 10 pcs
  • Capsule 10pcs
  • Fortune Bag Token 10pcs



2. Time Limited Free Pack (5/26 and 6/2 claim) :
  • Capsule Coins 60pcs in total for the two weeks
  • Craft Energy Card (10energy) 6pcs in total for the two weeks


3. Exchange-GTArcade Weekly Reward (5/26 and 6/2 claim) :
  • Blessed Stone 1200pcs in total for the two weeks
  • Honor Mark 1200pcs in total for the two weeks
  • Magic Mount Soul 1200pcs in total for the two weeks


4. Exchange-GTArcade Weekly Reward (above Lv. 90) :
  • Level 10 Fuse Gem 2pcs in total for the two weeks




Below are the details of the above summary.
Screenshot of G-points History of expenses and also captured video that these have not been received are included in this report.
6/2 : Exchange-GTArcade Weekly Reward (above Lv. 90)
  • Level 10 Fuse Gem


6/2 : Exchange-GTArcade Weekly Reward
  • Blessed Stone 600pcs
  • Honor Mark 600pcs


6/2 : Time Limited Free Pack
  • Capsule Coins 30pcs
  • Craft Energy Card (10energy) 3pcs


6/2 : Resource Pack, bought with 280 G Points
  • Jackpot Lotto Voucher 10pcs
  • Nectar 10 pcs
  • Capsule 10pcs
  • Fortune Bag Token 10pcs


5/26 : Time Limited Free Pack
  • Capsule Coins 30pcs
  • Craft Energy Card (10energy) 3pcs


5/26 : Exchange-GTArcade Weekly Reward (above Lv. 90)
  • Level 10 Fuse Gem


5/26 : Exchange-GTArcade Weekly Reward
  • Blessed Stone 600pcs
  • Honor Mark 600pcs





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 memendz Last edit in 2020-6-5 01:44:48

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bofu
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Post time 2020-6-5 01:53:50 | Show all posts
Okay,

we will get all that reported for you
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 bofu Last edit in 2020-6-5 01:53:50

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 Author| Post time 2020-6-5 10:14:01 | Show all posts
Edited by memendz at 2020-6-5 10:30

Hi bofu,

I forgot to mention that i uninstalled and then downloaded the Desktop app and then installed the latest downloaded setup file.

Also, when purchasing/claiming from Point store or the weekly free, the game is on another screen and the point store is on another screen.Both are open at the same time. Not sure though if this affects anything but would like to mention this too.
I'd like to mention too that I took part in the last testing of the desktop. I think it was last Feb.
Not sure if something was done at the backend for my account.

Thank you for the help.

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 memendz Last edit in 2020-6-5 10:14:01

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mistraven
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Post time 2020-6-5 13:04:42 | Show all posts
Hello
Thanks for the additional information, we will update you if we have news
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 mistraven Last edit in 2020-6-5 13:04:42

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 Author| Post time 2020-6-14 11:40:42 | Show all posts
Edited by memendz at 2020-6-14 12:56

IGN : Crazy Bhoi
Server : uc21
Platform : Facebook

Hi Team,

The items above have not been received yet.. btw slight correction on the Blessed stone and its 400 and not 600 per week(I confirm it when I tried claiming for this week as this disappear after claiming). But Devs should know this :

Exchange-GTArcade Weekly Reward (5/26 and 6/2 claim) :
Blessed Stone 800pcs in total for the two weeks .
Honor Mark 1200pcs in total for the two weeks
Magic Mount Soul 1200pcs in total for the two weeks


For this week (6/12):

I claimed the Weekly free and also the Point store free.
Here is the link(https://recordit.co/QAwIQOHiUP) to the video that shows that after p I have not received the items.
I did not purchase any this week because the last week I purchased has not been sent manually yet.So for this week , items not received:
Blessed Stone 400pcs
Honor Mark 600pcs
Magic Mount Soul 600pcs

Level 10 Fusion Gem

Time Limited Free Pack from Pont Store:
Capusule Coin 30pcs
Craft Energy Card (10 energy) 3pcs




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 memendz Last edit in 2020-6-14 11:40:42

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Post time 2020-6-14 13:10:03 | Show all posts
Hello, your report  for swap is updated, Thanks for the new video, the bug report is updated as well, still no response on that yet
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 mistraven Last edit in 2020-6-14 13:10:03

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mistraven
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Post time 2020-6-14 13:52:03 | Show all posts
Hi again please add G poins history screenshot for this week purchase, we need order numbers for swap report
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 Author| Post time 2020-6-17 02:27:46 | Show all posts
Hi Team,

Attach is the latest purchase history. Sorry, I got tied up with SS Tycoon.


Thanks
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 memendz Last edit in 2020-6-17 02:27:46

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Post time 2020-6-17 05:59:10 | Show all posts
thanks I will forward this to mistraven.
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 pineapples Last edit in 2020-6-17 05:59:10

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Post time 2020-6-17 19:38:15 | Show all posts
Hello CB and thanks for the update. We made a new swap report but can you please check your in game mail and tell us if you got anything else last couple days ? Maybe some screenshots for the new pages if it is not too much to ask
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