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razvan91
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Post time 2020-6-14 04:07:43 | Show all posts |Read mode
Payment issue Reply:8| View:592
Hi there^^. I just came back to the game, after 3 years of being inactive, and was wondering if you guys can help me with this problem of recharge...seems that I am unable to recharge and don't really know why. Could you guys pls take a look as I would like to start playing this game again. Much thanks! ^^





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 razvan91 Last edit in 2020-6-14 04:07:43

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pineapples
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Post time 2020-6-14 06:05:32 | Show all posts
hi Razvan and welcome back. will need an uncropped screenshot showing recharge history. as well as your IGN, server(original and merged if applicable) and platform. Then we can get it all sorted out. Is it possible you did a chargeback at some point?
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 pineapples Last edit in 2020-6-14 06:05:32

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amasi
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Post time 2020-6-14 04:11:58 | Show all posts
yes keeps saying payment failed whats up loa you don't need anymore money?
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 amasi Last edit in 2020-6-14 04:11:58

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razvan91
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 Author| Post time 2020-6-14 04:29:40 | Show all posts
This shows up:
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 razvan91 Last edit in 2020-6-14 04:29:40

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razvan91
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 Author| Post time 2020-6-14 16:56:06 | Show all posts
There u go
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 razvan91 Last edit in 2020-6-14 16:56:06

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Ωsiris
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Post time 2020-6-14 18:07:12 | Show all posts
Edited by Ωsiris at 2020-6-14 18:22

That message shows you that you did a chargeback.
   In order to get your recharge unlocked, you must pay GTArcade the money back.
  After you do that, we will report it to the devs.

  If you did not ask for any chargeback please let us know.We will also need your recharge history as was requested earlier.

P/S Edit: You can also check your other posts over the years:
http://community.gtarcade.com/thread/1292611-1-1.html
http://community.gtarcade.com/thread/1313676-1-1.html
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  • I did not ask for charge back, plus I haven't played since 3 years almost....
    Now it's tycoon and I would really like to recharge and get 3rd place...can't u guys do anything, pls?
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    2020-6-14 19:01  Reply

 Ωsiris Last edit in 2020-6-14 18:07:12

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bofu
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Post time 2020-6-15 00:32:10 | Show all posts
Hi razvan91,

I'm not totally sure if you understand why your recharge facility was blocked... Whilst you may not have initiated any chargebacks yourself, using another person's card without their permission resulting in them doing a chargeback is still 100% your responsibility. You still received the diamonds and other recharge items, but you never paid anything for them. That is why you got blocked and the only way for the suspension to be lifted would be if you repaid those amounts first. I believe this was previously explained to you back in early 2018.

Now, from what I can see from your old thread http://community.gtarcade.com/thread/1292611-1-1.html you did two recharges on other people's cards without their permissions? Both people did reversal of payments. Did you pay either amount back to GTArcade? If you did, please provide the payment details and dates, if you didn't then would you be willing to repay the amounts reversed? If you have or would be willing to, then we will need a screenshot of your recharge history and for you to highlight the transaction(s) that were reversed. You can find this information from https://pay.gtarcade.com/charge/history One of the moderators would then explain to you how to repay the money taken back.

GTArcade will not lift your suspension of payment, nor trust you with future recharges until you have cleared any remaining chargebacks, even if they were from 2017 and 2018.


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 bofu Last edit in 2020-6-15 00:32:10

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razvan91
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 Author| Post time 2020-8-1 16:31:14 | Show all posts
Hi again guys. Today is my birthday and the only thing that I would like from u guys is to lift my suspension from recharging pls. I know there were issues in the past, but I would really appreciate if you would do this for me as a gift. Ty in advanced!
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 razvan91 Last edit in 2020-8-1 16:31:14

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mistraven
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Post time 2020-8-1 19:12:14 | Show all posts
Hello Razvan and Happy Birthday!
Once again, GTarcade will not lift your recharge suspension until you clear all remaining chargebacks - as in pay back the respective amounts
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 mistraven Last edit in 2020-8-1 19:12:14

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