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App chrashes many times, after latest update

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gormadoc
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Post time 2020-6-14 19:02:17 | Show all posts |Read mode
App chrashes many times, after latest update Reply:10| View:943
Edited by gormadoc at 2020-6-17 06:39

Multiple instances off chrash with GTArcade APP after last update.

A) Clicking on "Customer" button under "Customer Support" window causes chrash 100 % of times. (4 in a row, I stopped trying)

B) Clicking on target commander picture in Alliance trials causes chrash very often

C) Clicking on target commander picture in Elite trials causes chrash sometimes.

These three types of chrash has surfaced after last update.

EDIT:
D) Chrashes when going into hospital also happens a lott now in APP.

No problem when using browser.
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 gormadoc Last edit in 2020-6-14 19:02:17

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babyphd
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Post time 2020-6-14 19:37:24 | Show all posts
Dear gormadoc,

Did you try to clear your cache? You can follow this link for instruction http://community.gtarcade.com/thread/1333077-1-1.html

If the issue remains, please leave your in-game name & kingdom so we can open a ticket for you.

Regards.
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 babyphd Last edit in 2020-6-14 19:37:24

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 Author| Post time 2020-6-16 21:47:56 | Show all posts
Edited by gormadoc at 2020-6-17 06:42

Clearing cache can help if using a browser to play the game.

I have the problem in the App. version of the game.
I did try selfrepair which did not help.

EDIT:I also now have tried to delete App and delete all GTarcade app folders and do a fresh install.

All the types of chrashes in post 1 are still happening.

What else can i do?

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 gormadoc Last edit in 2020-6-16 21:47:56

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Post time 2020-6-17 18:56:30 | Show all posts
Dear gormadoc,

Did you try to Remove Game and install it again? Please also provide your IGN & Kin



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 babyphd Last edit in 2020-6-17 18:56:30

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 Author| Post time 2020-6-18 00:43:54 | Show all posts
Edited by gormadoc at 2020-6-18 00:53

ING: Gormadoc
K107

Trying the suggested method above with Removing game and reistalling.
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 gormadoc Last edit in 2020-6-18 00:43:54

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 Author| Post time 2020-6-18 01:27:18 | Show all posts
Edited by gormadoc at 2020-6-18 01:29

That did not go well.

After using the rigth click on game of thrones icon and use "Remove game"
and then reinstall the game. Iam stuck on 99 % for more than 30 minutes.

Tried again to remove and reinstall sofar same result stuck at 99 %.EDIT:Tried refreshing APP, dont seem to help.

Did a restart of PC aswell.
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 gormadoc Last edit in 2020-6-18 01:27:18

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Post time 2020-6-18 10:40:35 | Show all posts
Dear gormadoc,

I am sorry to hear you are having issues after reinstalling. Perhaps try and disable your anti virus when starting the game up or installing it. I noticed I had to go in and flag it as acceptable to get the game to start up last update. Sometimes our Virus protections will randomly get flagged on something.
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 pastdark Last edit in 2020-6-18 10:40:35

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 Author| Post time 2020-6-19 02:29:42 | Show all posts
Now app wont even install anymore.

So things gone from bad to worse.
Lol not my day it seems
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 gormadoc Last edit in 2020-6-19 02:29:42

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 Author| Post time 2020-6-19 03:11:38 | Show all posts
Houston we got power!

Got the App up and running again.

a manuel regedit purge of everything related to GTarcade did the trick
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 gormadoc Last edit in 2020-6-19 03:11:38

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Post time 2020-6-19 05:35:14 | Show all posts
Awesome! Glad to hear you got it fixed.
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 thunderfury Last edit in 2020-6-19 05:35:14

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