Alliance Mobilization

manchesterblue@hotmail.com · Post time 2020-6-23 20:21:07

Hi,

I'm not able to claim my rewards for the said event. I choose a reward from each column but the claim button is greyed out. When I first click to choose my rewards I get a message that says 'you have not accepted the quest, unable to claim rewards'

Others in the alliance do not have this problem.... I'm using the desktop app for PC.....any ideas?

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thunderfury · Post time 2020-6-24 06:38:00

Hi manchesterblue.
Did you join the alliance or leave it at any point in time? The claim button won't show up if an option on each line is not chosen. It's really easy to miss 1 sometimes.

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manchesterblue@hotmail.com · Post time 2020-6-23 23:51:14

does anyone know why this is happening?

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bibibluehaired@yahoo.fr · Post time 2020-6-24 02:42:07

As-tu participé à la mobilisation d'alliance en validant au moins 1 quête ?

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manchesterblue@hotmail.com · Post time 2020-6-24 19:07:31

ok... so evidently no one knows what is happening here.... can you at least please tell me how to raise a ticket?

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thunderfury · Post time 2020-6-25 04:20:39

Hello again Manchester,
We needed to double-check you crossed off all the simple things. I'd even recommend running game repair/clearing cache/cookies and trying again. I will be happy to submit a report for you if you leave me your in-game name.

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manchesterblue@hotmail.com · Post time 2020-6-27 20:25:39

well.... I have not received any reply from support and no one knows what to do on here....what next?

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babyphd · Post time 2020-6-27 22:00:05

Dear manchesterblue,

Did you open a ticket? If you did, please also give me a ticket number, time and date so I can boost a ticket for you.

Regards.

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