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Alliance Mobilization

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manchesterblue
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Post time 2020-6-23 20:21:07 | Show all posts |Read mode
Alliance Mobilization Reply:7| View:429
Hi,

I'm not able to claim my rewards for the said event. I choose a reward from each column but the claim button is greyed out. When I first click to choose my rewards I get a message that says 'you have not accepted the quest, unable to claim rewards'

Others in the alliance do not have this problem.... I'm using the desktop app for PC.....any ideas?


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 manchesterblue Last edit in 2020-6-23 20:21:07

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thunderfury
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Post time 2020-6-24 06:38:00 | Show all posts
Hi manchesterblue.
Did you join the alliance or leave it at any point in time? The claim button won't show up if an option on each line is not chosen. It's really easy to miss 1 sometimes.
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 thunderfury Last edit in 2020-6-24 06:38:00

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manchesterblue
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 Author| Post time 2020-6-23 23:51:14 | Show all posts
does anyone know why this is happening?
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 manchesterblue Last edit in 2020-6-23 23:51:14

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bibibluehaired
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Post time 2020-6-24 02:42:07 | Show all posts
As-tu participé à la mobilisation d'alliance en validant au moins 1 quête ?
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 bibibluehaired Last edit in 2020-6-24 02:42:07

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manchesterblue
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 Author| Post time 2020-6-24 19:07:31 | Show all posts
ok... so evidently no one knows what is happening here.... can you at least please tell me how to raise a ticket?
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 manchesterblue Last edit in 2020-6-24 19:07:31

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thunderfury
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Post time 2020-6-25 04:20:39 | Show all posts
Hello again Manchester,
We needed to double-check you crossed off all the simple things. I'd even recommend running game repair/clearing cache/cookies and trying again. I will be happy to submit a report for you if you leave me your in-game name.
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  • everything was done correctly thunderfury...

    I have submitted a ticket to support... we'll see what happens

    my in game name is Fletcher2...... k90
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    2020-6-25 04:44  Reply

 thunderfury Last edit in 2020-6-25 04:20:39

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manchesterblue
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 Author| Post time 2020-6-27 20:25:39 | Show all posts
well.... I have not received any reply from support and no one knows what to do on here....what next?
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 manchesterblue Last edit in 2020-6-27 20:25:39

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Post time 2020-6-27 22:00:05 | Show all posts
Dear manchesterblue,

Did you open a ticket? If you did, please also give me a ticket number, time and date so I can boost a ticket for you.

Regards.
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 babyphd Last edit in 2020-6-27 22:00:05

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