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mari.suominen
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Post time 2020-7-2 20:57:15 | Show all posts |Read mode
hot event Reply:6| View:393
Hi mods i can't open hot events for many days now had try clear cache,delect app then reinstall nothing working pls help and please excuse i had to crop a bit but you can see the date on the hot event when i open it thank you in advanced when it get fixed can recharge again! ign:bellatrix server: black plains 1398
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 mari.suominen Last edit in 2020-7-2 20:57:15

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bofu
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Post time 2020-7-3 00:35:12 | Show all posts
Hi bellatrix...

Did you leave the hot event screen open, and if so how long for (i just tested on s1398 and it actually took almost 60 seconds to load up through browser).

60 secs later...


Has this delay only been happening today (2nd July) ?
If it is still the same tomorrow, can you please bump (reply) this thread, and we will report the lag issue... but also please test and confirm that it does actually load for you if you leave it open...
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 bofu Last edit in 2020-7-3 00:35:12

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mari.suominen
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 Author| Post time 2020-7-3 18:19:21 | Show all posts
hey bofu yes it takes around 2-3 mins to open and 1st part hot event takes a bit time to collect like 7 seconds for each item to collect but 2nd page hot event is normal can collect quickly
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 mari.suominen Last edit in 2020-7-3 18:19:21

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- auror -
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Post time 2020-7-3 18:58:38 | Show all posts
Hey bellatrix when you say the hot event screen did not load for many days did you keep your hot events screen open then or tried it after bofu's suggestion? because it looks like a lag issue. How is the rest of your gameplay is it also laggy or are you able to play it fine without any lags?

Have you tried checking your internet connection? Maybe see if rebooting your modem that helps
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 - auror - Last edit in 2020-7-3 18:58:38

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- auror -
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Post time 2020-7-3 20:02:40 | Show all posts
We have still reported the issue. So hopefully it will be looked into.

But do let us know if by restarting your modem solves the lag issue
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 - auror - Last edit in 2020-7-3 20:02:40

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mari.suominen
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 Author| Post time 2020-7-4 17:32:26 | Show all posts
hi auror connection etc.. good clear cache but it still work the  way bofu said need to wait 2-3 mins to be able to collect in hot event also each time i collect takes 7 seconds to get my reward but that is only on page 1 when i go page 2 it becomes normal
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 mari.suominen Last edit in 2020-7-4 17:32:26

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Ωsiris
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Post time 2020-7-4 18:03:12 | Show all posts
Hello, your issue has already been reported.
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 Ωsiris Last edit in 2020-7-4 18:03:12

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