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Gift Store Items - Wrong Character

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irinas29
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Post time 2020-7-2 22:08:25 | Show all posts |Read mode
Gift Store Items - Wrong Character Reply:5| View:372
Edited by irinas29 at 2020-7-2 22:21

I contacted the support by ticket through the game and they specificially told me to contact the moderators here.
The gift store items to the wrong character, my other character Artemes on server 1414 HKT. But It was meant for my character named Spyro on Rosekeep s1462. Can you please send them to my Spyro character or refund me the gpoints? I prefer them sent to Spyro's mail. I haven't claimed them from the mail on Artemes at all. Please, it was a throw away character and not one that I'm going to play. Images would not upload so here they are as links.


https://imgur.com/3H2M6rR
https://imgur.com/a/Y5j9eU0
https://imgur.com/bkQXtu7
https://imgur.com/Aj70pcp
https://imgur.com/9Rm1mzM
https://imgur.com/rAWpweW
https://imgur.com/p5pnm66
https://imgur.com/GNMvhPd

In Game Name - Spyro
Server - Rosekeep 1462
My platform - GTarcade
Timestamp was about 16:14 EST/04:14 HKT 2020/7/1






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 irinas29 Last edit in 2020-7-2 22:08:25

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bofu
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Post time 2020-7-3 01:08:49 | Show all posts
Hi Spyro,

I'm not 100% sure what you are asking here... When you were logged in to the client and redeeming your G-Points for packs where you logged in to Spyro or Artemes, and did you not get a prompt to select character (I believe if you have a toon open and running then the game might send to that one without the prompt even, but I am not positive on that).

We would not normally be able to take packs from one account and send to another unless we could prove that the correct account had been selected and it went elsewhere?

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 bofu Last edit in 2020-7-3 01:08:49

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irinas29
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 Author| Post time 2020-7-3 02:13:24 | Show all posts
Edited by irinas29 at 2020-7-3 02:14

I was not prompted and I was logged in to Spyro. But it sent it to Artemes instead. This shouldn't happen. Please can you forward it to the ones that can help.
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 irinas29 Last edit in 2020-7-3 02:13:24

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elfmaiden
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Post time 2020-7-3 07:16:09 | Show all posts
Hi,

It may not prompt, but it always shows the drop down option to where you want the items sent.

You have to physically choose the right one, it does not always go to the current game you are playing


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 elfmaiden Last edit in 2020-7-3 07:16:09

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Required Info: IGN, Server, Platform, Screen Shots & Transaction ID's for Recharges
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irinas29
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 Author| Post time 2020-7-3 22:33:17 | Show all posts
So can I get them to the right correct or not?
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 irinas29 Last edit in 2020-7-3 22:33:17

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Ωsiris
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Post time 2020-7-4 00:17:12 | Show all posts
Unfortunately not. Next time please be careful what you choose.
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 Ωsiris Last edit in 2020-7-4 00:17:12

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