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GTarcade app virus and loading

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soong
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Post time 2020-7-3 02:02:03 | Show all posts |Read mode
GTarcade app virus and loading Reply:1| View:417
Hello,

Since the last two updates, I have problemw with the Gtarcade app. First it won't load at all. And when I managed to finally entering the game (after several reloading, stop/start my computer etc...) it worked for some minutes and then it stopped. I had to play with the navigator on Google Chrome. Also, since the last two updates I have another problem that worry me and that is really, really, really annoying. My computer keeps blocking the app because of some threat they found. Each time I start the game. And each time, I have to send that threat/virus to the quarantine and then start again my computer. I have Avast as an antivirus, and I have Windows 10. My computer is updated as well as the gtarcade app. The thing is, that I don't want to stop any of my "security" things to play the game as I use my computer for other things and I want to keep that security. I play with the app since february and I neved had that problem until now. I alredy have deleted the app and reinstalled it several times and nothing changed (for the "virus" and the loading problem)
Is it just me or no ? Are you working on that ? What else can I do ?
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 soong Last edit in 2020-7-3 02:02:03

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thunderfury
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Post time 2020-7-3 04:50:29 | Show all posts
Hello Song,
You can whitelist the app in your antivirus program so it no longer blocks it. For additional troubleshooting check out this thread http://community.gtarcade.com/thread/1333077-1-1.html and let us know your results .
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 thunderfury Last edit in 2020-7-3 04:50:29

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