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abxrfo7tflzydc...
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Post time 2020-7-3 20:53:58 | Show all posts |Read mode
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Edited by abxrfo7tflzydcbr@facebook.com at 2020-7-3 20:53

Paid for VIP and I only have lvl 1 VIP from a gift used in game.
Game name: Savaj    Server: Rosekeep(1462)
Platform: PC ?

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 abxrfo7tflzydc... Last edit in 2020-7-3 20:53:58

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Ωsiris
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Post time 2020-7-4 00:41:52 | Show all posts
Hello, please give us a screenshot like the first one, but without the VIP Packs on it.
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 Ωsiris Last edit in 2020-7-4 00:41:52

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abxrfo7tflzydc...
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 Author| Post time 2020-7-4 02:38:17 | Show all posts
Without VIP packs
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 abxrfo7tflzydc... Last edit in 2020-7-4 02:38:17

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elfmaiden
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Post time 2020-7-4 06:33:47 | Show all posts
Edited by elfmaiden at 2020-7-4 11:26

You can only use diamonds to get VIP.

If you went to recharge through facebook, and clicked the VIP, that option does not work.

If you recharged diamonds with them, just use those to get VIP.

Don't click the VIP pack, just click the 30-day vip.


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 elfmaiden Last edit in 2020-7-4 06:33:47

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Required Info: IGN, Server, Platform, Screen Shots & Transaction ID's for Recharges
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bofu
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Post time 2020-7-6 02:12:08 | Show all posts
Edited by bofu at 2020-7-6 02:16

Hi Savaj,

We will report the VIP purchase for you, and you should get the diamonds sent to you via in-game-mail from which you can then purchase VIP in-game using the method which elfmaiden displayed above.

Please from then onwards only renew your VIP status by that same method - the cost goes down each month until it only costs 199 diamonds...


*** edit
Also please check that you have not set VIP renewal subscription up through facebook, and if you have done please cancel that. As elf mentioned above, please only renew VIP manually using the in-game diamond purchase method (click the VIP button next to your IGN top left) in future ***
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 bofu Last edit in 2020-7-6 02:12:08

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