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Unable to buy Stella in Hot Events

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lunatickle
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Post time 2020-7-5 15:01:51 | Show all posts |Read mode
Unable to buy Stella in Hot Events Reply:9| View:888
I have Recharged 30K & took Love Upgrade to Level 7, but the button to Buy Stella for 3K is still gray. I have collected the Level 7 rewards which has the same requirements as Level 6.  



Lunatickle
Northcrown (1385)
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 lunatickle Last edit in 2020-7-5 15:01:51

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lunatickle
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 Author| Post time 2020-7-5 20:12:46 | Show all posts
A friend helped me with the Links as Follows:

https://i.imgur.com/VkfJitK.jpg
https://i.imgur.com/MsW2PHA.jpg
https://i.imgur.com/Puz3b0M.jpg

Hope that works..

Lunatickle
Northcrown (1385)
GTArcade
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 lunatickle Last edit in 2020-7-5 20:12:46

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Ωsiris
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Post time 2020-7-5 19:58:27 | Show all posts
Don't lose hope! This is why we are here, to help and guide you!
   http://community.gtarcade.com/thread/1299015-1-1.html
There you can find some guides of how to take screenshots. I hope it helps you.
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 Ωsiris Last edit in 2020-7-5 19:58:27

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lunatickle
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 Author| Post time 2020-7-5 18:48:13 | Show all posts
I have no idea how to do all that so I guess I'm out of luck.   

Lunatickle
Northcrown (1385)
GTArcade
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 lunatickle Last edit in 2020-7-5 18:48:13

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Ωsiris
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Post time 2020-7-5 18:20:16 | Show all posts
Hello, we will need some things from you:
1. Screenshot of your 30k recharge from History Recharge page, showing the transaction ID.
2. Screenshot of your Hot Events shpwing the button is still gray.
3. Screenshot with your current level in Film Festival event.
Please make sure your screenshots are uncropped and timestamped.
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 Ωsiris Last edit in 2020-7-5 18:20:16

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lunatickle
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 Author| Post time 2020-7-5 23:17:55 | Show all posts
Were the SS I provided what you were looking for?

Lunatickle
Northcrown (1385)
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 lunatickle Last edit in 2020-7-5 23:17:55

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bofu
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Post time 2020-7-6 01:24:34 | Show all posts
Hi Lunatickle

This is being reported for checking now (thanks for the screenshots). At this point we are not sure if the hot event is at fault for everyone, or whether it just bugged for you. We will try to get it fixed so can be collected, but if that cant be done in time them the rewards would be swapped for you manually.. sorry about the apparent bug
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 bofu Last edit in 2020-7-6 01:24:34

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pineapples
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Post time 2020-7-6 07:35:31 | Show all posts
Edited by pineapples at 2020-7-6 07:37

Hello Lunatickle, could you please check the Hot Event and see if the problem is still there??
********edited for update***************
if the issue is still there, please post an updated Screenshot just the one from the Film Fest Value hot event. Thank you
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 pineapples Last edit in 2020-7-6 07:35:31

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lunatickle
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 Author| Post time 2020-7-6 07:51:25 | Show all posts
I was able to purchase from Hot Events.. My thanks to all Moderators who helped me.  
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 lunatickle Last edit in 2020-7-6 07:51:25

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pineapples
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Post time 2020-7-6 07:56:14 | Show all posts
AWESOME!!!!! congrats on ur new purchase.....
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 pineapples Last edit in 2020-7-6 07:56:14

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