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Recharge Issue -- no diamonds / no rewards

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shanratoo
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Post time 2020-7-11 02:56:42 | Show all posts |Read mode
Recharge Issue -- no diamonds / no rewards Reply:15| View:859
Hi

IGA:      Shanra
server:   ub106 (originally Draco)
pltform:  facebook

I recharged 2x $100USD ($136CND) at around 7:30 am game time (10:30 am EST) this morning (July 10th) -- I did not recieve the diamonds or associated rewards.   I waited around an hour and a half before taking screenshots to provide here as proof of recharge and the uncollectability of associated rewards including precious, total recharge, lucky tree nectar and lucky tree rech rewards.   

The screenshots start with my proof of payment from facebook at 11:59am EST as indicated in the corner of the tool bar included in the shots on the bottom right -- the uncollectible reward window shots were taken subsequently as can be seen on the same corner.   

Attached are the following screenshots:
-  proof of payment from facebook page
- precious  - uncollectable
- total recharge - uncollectable
- proof of tree at lvl 6 for recharge rewards
- lucky tree recharge rewards - uncolletable
- lucky tree nectar - uncollectable

Please rectify as soon as possilbe so I can realize the associated ss tycoon points.  Thank you

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 shanratoo Last edit in 2020-7-11 02:56:42

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pineapples
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Post time 2020-7-11 06:20:24 | Show all posts
Hello Shanra, if you could please post 2 additional screenshots (one of each transaction). Click on the box that shows  your recharge and another window will appear that includes the transaction number. Below is an example of what we need.

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 pineapples Last edit in 2020-7-11 06:20:24

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shanratoo
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 Author| Post time 2020-7-11 10:13:01 | Show all posts
As requested -- 2 fb payment details with transaction numbers

Thanks for dealing with this
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 shanratoo Last edit in 2020-7-11 10:13:01

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mistraven
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Post time 2020-7-11 12:43:20 | Show all posts
Hello Shanra and thanks for all the info - we will report this issue
You will get an update when we have news, but we need to wait for the developers to check so we do not know how soon
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 mistraven Last edit in 2020-7-11 12:43:20

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shanratoo
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 Author| Post time 2020-7-11 20:20:45 | Show all posts
This could cost me the top spot in ss tycoon if it is not resolved soon.  If that is the case, I would be looking for  first place rewards as compensation -- and that would still not cover my normal resource gains during tycoon associated with use of the related diamonds such as wheel of luck rewards (consume vouchers, spin rewards), djinni purchases, etc.  
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shanratoo
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 Author| Post time 2020-7-11 20:42:42 | Show all posts
Hi

I have just logged in and it looks like I have received the initial recharge and can access the total recharge and lucky tree rewards now -- thank you.

I have however no access to the precious rewards (diamonds, blesseds, etc) -- will those be sent by mail?  And will they be in a form that can be counted for ss tycoon points?

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pineapples
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Post time 2020-7-12 06:00:01 | Show all posts
Hey there Shanra, the report has been made for the precious pro items that you were unable to collect. and as far as being able to count, they should count.
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 pineapples Last edit in 2020-7-12 06:00:01

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 Author| Post time 2020-7-12 10:10:18 | Show all posts
Thank you    Appreciate your help on the issue -- will look for them.
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 shanratoo Last edit in 2020-7-12 10:10:18

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Post time 2020-7-12 12:16:59 | Show all posts
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 Author| Post time 2020-7-15 02:49:56 | Show all posts
Hello -- checking in again    Second last day of ss tycoon and still have not recieved the precious rewards from day 1.

Any idea when they will be forwarded?   I hope by tomorrow at the latest so I can get the associated points.  I am concerned since I never did receive the weapon I won when I won Championship roughly 6 months ago.

Please keep me updated on progress.
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