xerosignal_01

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- Posts:84
Joined 2017-6-10 Last Visited 2020-10-15
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Lost Angel's Fund Pre-purchase and Topaz
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View:1101
Edited by xerosignal_01 at 2020-7-14 17:50
At about 00:45 server time EST there was a server maintenance on my server S1016 Vesta which kicked me off. I had just bought the pre-purchases for platinum fund, silver fund II, silver fund II+ and had a little over 2000 topaz left which was enough to buy Silver Fund and silver fund+ but I was kicked off the server before I could do it. When I was finally able to log back on I noticed that the maintenance caused the game to roll back a bit and I lost my pre-purchases that I made in angel's fund right before I got kicked off but even though the game was rolled back, it still took my topaz that I spent on angel's fund. It reset angel's fund back to before I made the purchases but didn't reset my topaz back to the amount I had before the purchases were made. I had bought platinum fund, silver fund II and silver fund II+ right before I was kicked off the server so I lost 6000 topaz.
This first screenshot shows that I had recharged 2800 topaz today.
https://prnt.sc/thcejn
This next screenshot shows that I spent 12000 topaz today. I spent 6000 on the two new skins for Hades, 4000 on Platinum Fund 800 on silver fund II and 1200 on silver fund II+.
https://prnt.sc/thck3j
This screenshot you can see that I purchased the two new Hades skins and the topaz I had left over after buying the skins, platinum fund, silver fund II, silver fund II+. Again I had enough to buy silver fund and silver fund+ but was kicked off ther server due to the maintenance before I could do it.
https://prnt.sc/thcryr
This screenshot shows that my platinum fund, silver fund II and silver fund II+ reset after the maintenance but my topaz was still at the same amount after buying everything that I did before I was kicked off. It also shows that I reharged 5000 topaz total which I had to do in order to be able to buy the new skins and all the angel's funds pre-purchases that I wanted. I recharged 2200 yesterday and 2800 today which is how I am able to buy platinum fund but not platinum fund II which you can see in the first screenshot. Most of the diamond funds I had purchased yesterday and the ones I bought today did not get reset though. So the maintenance rolled the game back to the point before I bought the angel's funds with topaz but after i had already bought the diamond ones for today.
https://prnt.sc/thd74q
I need my missing 6000 topaz back by today so I can rebuy the pre-purchases that got reset or for the devs to set angel's funds back to where my pre-purchases were already made. I am going to be really pissed off if I am not able to get the angel's funds that I bought and end up missing out on the tycoon points I can earn from the angel's funds. This is not an issue that the devs can put off until the next day or a week from now. I need this problem fixed by today.
Jilliah S1016 Vesta
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