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Author: xerosignal_01

Lost Angel's Fund Pre-purchase and Topaz

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r0wan
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Post time 2020-7-25 14:10:32 | Show all posts
Hi Jilliah,

Again I made follow-up regarding your issue. I have also provided the ticket you have filed. Will update you once I got feedback from our Devs, please be informed that there is a delay on Devs respond due to report backlog.

Regards,

R0wan
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 r0wan Last edit in 2020-7-25 14:10:32

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slavexero
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Post time 2020-7-27 15:25:35 | Show all posts
Edited by slavexero@hotmail.com at 2020-7-27 15:27

K, I am still waiting on this issue here and so far they have not even replied to my last ticket which was the 3rd one I had to put in for this same problem. I don't want this getting buried along with all the other problems I never got resolved when it comes to losses due to the devs mistakes. Also, this sever maitenance issue keeps rolling back the game every time they do it. It happened to me again yesterday though I did not take a major loss but still did take a loss. I couldn't log into the game until like almost 30 minutes after the reset as usual and when I was able to finally log in, they did a maitenance soon after. Right before the maitenance I had collected the free giftpack from limited giftpack and spun the prize wheel which gave me 2000 diamonds. After the maitenance it rolled back the game and reset limited giftpack on me. I was not able to keep any of the items from the first time I collected the free giftpack and after collecting the free pack and spinning the prize wheel again, I ended up getting 500 fading diamonds instead. So I ended up losing some diamonds over it which isn't too bad but still this should not be happening at all. I am more concerned about the angel's fund items and topaz that I lost. Its been just about two weeks now and still nothing. This better not get forgotten and end up never being resolved. They owe me I want them to eventually pay up. I had to recharge more than I wanted to just to be able to buy those angel's funds that got reset on me and for them to do that to me is inexcusable. They are basically stealing from me if they choose to never give me what I am owed.
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 slavexero Last edit in 2020-7-27 15:25:35

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xerosignal_01
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 Author| Post time 2020-8-1 12:28:00 | Show all posts
It has been over 2 weeks and July is now over yet I am still waiting to have this problem fixed. I want whet I am owed and I will keep bringing this issue up until I get the things that were stolen from me by the devs. If I have to, I will make a new post about this same problem every single day until it gets resolved. This shouldn't be this hard to fix or take this long. Just give me the damn items from the last X-server tycoon Angel's Fund that were reset on me along with my 800 topaz. I am not letting this issue get buried.
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 xerosignal_01 Last edit in 2020-8-1 12:28:00

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r0wan
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Post time 2020-8-3 13:29:18 | Show all posts
Hi Jilliah,

I made a follow-up again regarding this issue. Our apologies as our Devs are still addressing the backlog of reports. Will update you once a got feedback from them.

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R0wan
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 r0wan Last edit in 2020-8-3 13:29:18

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xerosignal_01
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 Author| Post time 2020-8-10 16:33:51 | Show all posts
K it's going on 1 month now and still nothing. I still want all the stuff I am owed. This is total BS. Can you please push them to fix this problem for me before another month passes by?
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  • Devs response will be "Time heals all wounds" and you will wait an wait an wait.
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    2020-8-11 13:20  Reply

 xerosignal_01 Last edit in 2020-8-10 16:33:51

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r0wan
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Post time 2020-8-11 14:38:02 | Show all posts
Hi Jilliah,

Another follow-up again send regarding this issue. Our apologies as our Devs are still addressing the backlog of reports. Will update you once a got feedback from them.


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R0wan
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 r0wan Last edit in 2020-8-11 14:38:02

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slavexero
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Post time 2020-8-14 15:26:44 | Show all posts
Hey r0w, have they said anything yet? It's been a month now and x-server tycoon is already about to start again. Why is it so hard for them to just give me the items I am owed in the mail? 5 days worth of platinum fund, silver fund+ from the last Angel's Fund event and 800 topaz. Is this ever going to get fixed? I needed the items from those funds and now it is screwing things up for me because I never got them. How much longer is it going to take them just to give me my stuff?
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 slavexero Last edit in 2020-8-14 15:26:44

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Post time 2020-8-18 17:01:38 | Show all posts
Still waiting and this problem has already effected me in a negative way because I didn't get those items from that angel's funds event. If had had gotten the items from the platinum fund I would have had exactly enough shards to enchant my Emerald Edge soul avatar to 3 stars which would have given me 5 more free shards and the ability to purchase 60 more with topaz. So I lost out on that now because a problem that happened over a month ago that never got fixed. You said they have a backlog of issues so how long till they get to fixing this problem that not only screwed me over on the last x-server tycoon but twice now because I lost out on getting more shards for Emerald Edge? Are they even going to try to fix it or has it already been forgotten? You do realize they actually stole money from me because I had to recharge more then I wanted to just to be able to get those angel's fund that I lost right? This is total horse crap and they just need to send me my items already before it effects me again in a negative way later on.
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 slavexero Last edit in 2020-8-18 17:01:38

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 Author| Post time 2020-8-22 02:51:19 | Show all posts
Been waiting since July 14th... WTH is going on? It's been way over a month now and still nothing? This is total BS. I am not just going to forget about this if that's what they think is going to happen. Enough is enough already and I want this issue resolved and the items I am owed still. I am beyond pissed off about this.
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 xerosignal_01 Last edit in 2020-8-22 02:51:19

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