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Tycoon points remain at the same values after recharge and spending dias

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meseacalin
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Post time 2020-7-15 22:22:00 | Show all posts |Read mode
Tycoon points remain at the same values after re Reply:7| View:121
Hello,

I did a recharge minutea ago and start using dias in Event Bonus, but my Tycoon points remain at the same values. I spend already 3k dias and no changes.

Below the recharge details.

Gameeague of Angels
Amount:USD 39.99Item:4000 DiamondTime:2020-07-15 17:12:28Order Number:69ec1b59e790bdddbc04eed4ca182a1h

Can u please solve this issue?

Thanks,

player ASUAN
server ud5
platform LoA
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 meseacalin Last edit in 2020-7-15 22:22:00

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meseacalin
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 Author| Post time 2020-7-15 22:54:32 | Show all posts
Hello again,

I attached 2 printscreen. no 1 is initial amount of dias and no 2 is after I spend 500 dias in the Events Bonus. You can see that the Tycoon points remain the same

Thanks for solving the error.

ASUAN
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 meseacalin Last edit in 2020-7-15 22:54:32

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meseacalin
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 Author| Post time 2020-7-16 00:15:52 | Show all posts
I raised the problems hours ago and nonreaction from the moderators
Today is the last Tycoon day so hurry up in solving my error. Is not normal to loose so many points.
Thanks.
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 meseacalin Last edit in 2020-7-16 00:15:52

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mistraven
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Post time 2020-7-16 00:15:55 | Show all posts
Hello, so everything went normal with the recharge, the issue is tycoon points not adding.
What about the other items from bonus event? are those added in inventory?
Please wait couple more minutes and check points again, if we are lucky it can be just bad lag
Then update thread if points are still not adding so we can have it reported  and goes without say - do not collect more resources for now
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 mistraven Last edit in 2020-7-16 00:15:55

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 Author| Post time 2020-7-16 00:29:11 | Show all posts
The other stuff from bonus event are OK. The only problem on our server (ud5) is that the Tycoon points r not counting. All the ud5 server players are affected.
Please solve the problem ASAP.
Thanks.
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 meseacalin Last edit in 2020-7-16 00:29:11

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Post time 2020-7-16 00:33:01 | Show all posts
Problem should be solved now, please check again
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 mistraven Last edit in 2020-7-16 00:33:01

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 Author| Post time 2020-7-16 01:55:04 | Show all posts
Now it seams to be OK, but not sure if all my Tycoon points are counted.

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 meseacalin Last edit in 2020-7-16 01:55:04

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Post time 2020-7-16 01:57:51 | Show all posts
We are glad it is ok
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 mistraven Last edit in 2020-7-16 01:57:51

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