Tycoon Exchange Problem

limitless

Having problem with tycoon exchange. Got 1st place in tycoon but only able to do exchange for 2nd/3rd place. Would like to exchange Philophrosyne for lv11 essence/combo essence.
IGN: Limitless
Server: LanceRuins(s31)
GTarcade

Links to screenshots:
https://prnt.sc/tipc10
https://prnt.sc/tipcdd
https://prnt.sc/tipckx
https://prnt.sc/tipcry
https://prnt.sc/tipdk4

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mistraven

Hi Limitless
Reporting this for you, please remember to keep the angel icon - do NOT activate it. May take couple days but you will get the swap via in game mail and the angel icon removed from inventory

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mistraven

Hello again, you should have your swap in the game mail, can you please check and confirm?

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