GT Arcade now charging VAT on purchases?

nukeso

So recently GT Arcade has just started charging VAT on my purchases at 10%. Given that I live in Australia I can only assume that they mean GST as VAT is at 20% while GST is 10%.
What GT Arcade might not know is that GST is only applicable on overseas goods on purchases over $1000. So I guess they just over charge their customers the taxes and pocket it.
If they are trying to comply with Australian regulation then they should also know that it is illegal to label a product as discounted (10% off etc) when that is the only price that has ever been advertisted or offered.
Also of note it is possible in my state for the princely sum of $65 I can have the case heard in VCAT to get my unfairly collected "tax revenue" refunded as a court order.
Stop ripping off your customers.
And your customer service is a joke. Either you employ idiots or you just don't care.

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dave.churm

I wondered about the charging of GST also, as we're (I'm in Australia too) aren't actually buying anything tangible, so why should there be this surcharge.

Use a VPN to "fake" your country of origin ;)

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nukeso

they closed this ticket straight away

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nukeso

So i tried another recharge and they are still stealing money and not reporting it.

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babyphd

Dear nukeso,

I understand your frustration because we're on the same page. Following your receipt, was it a payment of $50 on 8 July? Please explain more about your issue and also give us your in-game name & kingdom so we can make a report for you.

Thank you for your patient.
Regards.

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nukeso

Yes, every purchase since the 1st of July has had the 10% "VAT". Please note that the payments take two days to clear so a $50 recharge purchased on the 8th will show as the 10th on my bank statement which you can see is USD$55.
I have opened a few tickets but the closest I have come to not receiving a nonsense auto reply was ticket #8125528
From now on I will do recharges via credit card and any overcharging I will do a charge back.
Nukeso K35.

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nukeso

Not sure what this is about but they can get back to me saying the game is s h i t and I want to sell my account but when I ask them to stop illegally charging taxes they can't reply?

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