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Resources wiped despite warehouse capacity being 700k

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a.antoniades
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Post time 2020-7-21 22:54:18 | Show all posts |Read mode
Resources wiped despite warehouse capacity being Reply:5| View:592
All of my resources have been completely wiped after being attacked continously for half an hour by the same player. I had 15m+ wood, stone, iron, and over 300k gold dragons. All of them are gone despite my level 12 warehouse protecting 700k worth of resources.
Is this a bug? And is there a way of getting back everything I've lost?
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 a.antoniades Last edit in 2020-7-21 22:54:18

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thunderfury
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Post time 2020-7-22 13:17:32 | Show all posts
Hello a.antoniades,
Gold wouldn't be protected until warehouse lvl 25. The rest of the resources, are you sure you didn't accidentally use them by healing or something similar? Also for a report we would need your in-game.
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 thunderfury Last edit in 2020-7-22 13:17:32

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a.antoniades
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 Author| Post time 2020-7-22 21:20:45 | Show all posts
I am 100% sure that they werent used. I came back to my computer and all my resources had been wiped as a result of being attacked 44 times in 20 minutes.
How do I find out my in-game? I have asked in the forum of my alliance and nobody knows.
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 a.antoniades Last edit in 2020-7-22 21:20:45

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babyphd
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Post time 2020-7-23 17:56:51 | Show all posts
Dear a.antoniades,

As Thunderfury mentioned, you must upgrade your Warehouse to level 25 for Gold Dragons Protected.

Regards.
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 babyphd Last edit in 2020-7-23 17:56:51

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mari.alv6513
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Post time 2020-10-2 03:17:11 | Show all posts
Edited by mari.alv6513@gmail.com at 2020-10-2 03:19

I have the same problem. It is supposed that there is certain amount of protected resources, I'm not talkin about gold, I'm talking about wood, iron and the others. So, when someone attacks me, they steal me all my resources. I understand that they just can steal the resources which can't be protected, and the number on the top of the screen turns yellow when there is more that the protected quantity, but it seem that still having that number lower of the limit, they can steal everything, so there is no such thing as protected resources. Why?
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 mari.alv6513 Last edit in 2020-10-2 03:17:11

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thunderfury
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Post time 2020-10-2 05:11:13 | Show all posts
Dear mari.alv6513,
What level is your warehouse? Would you have any screenshots of before and after attacks?
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 thunderfury Last edit in 2020-10-2 05:11:13

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