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The game big bug

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ganshenglei
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Post time 2020-7-24 19:26:48 | Show all posts |Read mode
The game big bug Reply:4| View:603
After finish download the game can't finish updated and can't start
I am waiting few hours, it's still cannot be finished!  
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 ganshenglei Last edit in 2020-7-24 19:26:48

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laka khan
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Post time 2020-7-26 02:57:31 | Show all posts
Dear ganshenglei,

Sorry for the inconvenience,
Can you please provide me the screenshot where your game get struck,
Once i saw the screenshot, i might be able to help you,

Regards
EoC MoD Laka Khan
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  • I’m not able to upload the screenshot as the image size is over 1MB.
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    2020-7-26 11:32  Reply
  • I’ve downloaded the game named Era of Celestials into my three different devices which are IPhone XR, iPhone XS and iPad Pro. Due to the disconnection issue, I deleted this app from my iPad and iPhone XR. After I reinstalled the game to these two devices, it required me to download a 123.63MB update package. However, the screen stopped when progress bar is at 100% and not able to enter the game page while I can hear the background music. When I closed and restarted the game, the progress bar stopped at 90%.



    I locate in Australia and downloaded the game from Australian App Store. Appreciate your help and looking forward to hearing back from you soon.
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    2020-7-28 14:52  Reply

 laka khan Last edit in 2020-7-26 02:57:31

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finesse7717
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Post time 2020-7-28 03:57:39 | Show all posts
Edited by finesse7717 at 2020-7-28 04:21

I am having the same problem with loading the game since one of the updates. It has been a week and I can’t get on. The image was also to large for me. Please tell me that it is being fixed. I have to get on urgently. There is someone I need to see in the game. Bb if you see this I am trying everything but it is something they have to fix. Come to our discord
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 finesse7717 Last edit in 2020-7-28 03:57:39

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laka khan
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Post time 2020-8-3 05:24:34 | Show all posts
Dear ganshenglei,

Sorry for the inconvenience it has caused you,
Kindly please note that do not use quick reply button to answer back to us, as we moderator does not recieve any notification when someone reply us back using quick reply section, always answer back by reply post section,

Regarding your issue, i’ll provide you some troubleshoot
Try to use them and i am sure that your issue will definitely get solved,

Kindly please first of all delete the game again, then redownload it,
Once installed, then please open the game and logged into game,
Once logged into game, then on character selection screen game will ask you to download some files,
Kindly please click on start download and then left your device for about 15-20 mins,
Sometimes it take that much time to extract files depending on the internet speed,
Usually when game page stuck on 100% extraction then it take some time before you get the access to your character,
If the stuck screen remain even after 20 mins of waiting, then kindly please force close the game,
Open again game,
Then use a different region and chose a new server and create one new character,
Level it up to 6 and system will ask you to download the files,
Start the download and then relax and make yourself a cup of tea or coffee,
Once downloaded completed and system extract all files and you obtain your character control then logged out of this character and use your original character to play,
No need to logged into this character again,

Usually some game files didnt able to download at first attempt so we ask players to do this and there issue get solved,
Kindly please note that when download and extraction is been done, make sure device remain on and game should not be on minimize.

Also you can download the lightshot software into your device and can use it to upload your picture on it and paste the link here or use this website to upload your images and then mentioned the link here on forum,

https://imgbb.com/

Regards
EoC MoD Laka Khan
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 laka khan Last edit in 2020-8-3 05:24:34

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laka khan
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Post time 2020-8-3 05:25:43 | Show all posts
Dear finesse7717,

You also please follow the above troubleshoot,
If problem still persist,
Feel free to contact us again,

Regards
EoC MoD Laka Khan
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 laka khan Last edit in 2020-8-3 05:25:43

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