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joffringa1064
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Post time 2020-7-25 13:10:54 | Show all posts |Read mode
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How do you go about fixing some purchaced dimonds failures?  I need to know what information you need to fix it?
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 joffringa1064 Last edit in 2020-7-25 13:10:54

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mistraven
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Post time 2020-7-25 13:15:31 | Show all posts
Hello there
We need the game name server and platform first of all. Depending on platform we will need screenshots showing the recharge
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 mistraven Last edit in 2020-7-25 13:15:31

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joffringa1064
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 Author| Post time 2020-7-25 13:45:08 | Show all posts
I have attached the file and the player name is jill  League of Angels  Moirral 1381  It shows that I have made 2 purchages but only made one.
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 joffringa1064 Last edit in 2020-7-25 13:45:08

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mistraven
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Post time 2020-7-25 13:55:40 | Show all posts
Hello jill, both purchases showing "Not Success"
In some cases using third party recharge - like PayPal- will only work if you transfer the funds to your PayPal account first, not just by having it linked to credit card
Please try that and let us know if you need further help
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