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DOWNLOADED THE desktop app but put me back to the beginning

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jmcgrath
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Post time 2020-7-29 11:23:38 | Show all posts |Read mode
DOWNLOADED THE desktop app but put me back to th Reply:10| View:271
Judith Athena 191

downloaded the app again - I previously took it off my computer.  Though it had my email address and my g points and coins correct it put me bqck to level one somewhere.  Had me as male and I birthday one day off.  Now doing online again.  Could you please help. Thanks Judith
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 jmcgrath Last edit in 2020-7-29 11:23:38

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mistraven
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Post time 2020-7-29 12:34:07 | Show all posts
Hi Judith
Please make sure you are logged on the correct GTarcade profile - red circled upper right you should see your logged profile name
You can also see current server in the low area - click the small triangle to open your servers list and select the server you want to load

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 mistraven Last edit in 2020-7-29 12:34:07

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 Author| Post time 2020-7-29 23:01:26 | Show all posts
Judith Athena 191

Cannot sem to find my servers.  How do I get there?  would rather use the desktop but want my character.  Thanks Judith

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 jmcgrath Last edit in 2020-7-29 23:01:26

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zhin
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Post time 2020-7-29 23:36:21 | Show all posts
Judith,
Try this :
1. Click you name per screenshot
2. Click "Switch Account"
3. This will close your Desktop app and Login screen will appear
4. Login again

Hope this helps.


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 zhin Last edit in 2020-7-29 23:36:21

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 Author| Post time 2020-7-29 23:57:56 | Show all posts
Judith Athena 191

did that and still cannot find servers.  It still has me as male and my birthday is wrong.  Should I take it off and try again?
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 jmcgrath Last edit in 2020-7-29 23:57:56

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Post time 2020-7-30 00:16:18 | Show all posts
   There is no need for that. You need to be sure you are logging with your correct account. Be sure you use the correct method since Facebook and normal logins are different.
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 Ωsiris Last edit in 2020-7-30 00:16:18

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Post time 2020-7-30 00:16:58 | Show all posts
Hi Judith ,

Kindly post a screenshots capturing the whole screen so I can better understand your current situation, specifically your statement "cannot find servers"

I'm not an expert and just another player but I had my share of troubles before using the app since its conception. Maybe I can suggest another step for you to try.
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 zhin Last edit in 2020-7-30 00:16:58

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 Author| Post time 2020-7-30 01:21:15 | Show all posts
judith Athena 191

I think I just made things worse pressed a button and removed loa1 from my games! AAARGg!  How can I repair this?  Thanks Judith
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 jmcgrath Last edit in 2020-7-30 01:21:15

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Post time 2020-7-30 01:26:22 | Show all posts
Hello,
    Please check the screenshot from above and click on the middle icon (form of a console) you will find all games there.
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 Ωsiris Last edit in 2020-7-30 01:26:22

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 Author| Post time 2020-7-30 02:34:52 | Show all posts
Judith Athena 191

I finally got it done!  Unfortunately recharged before it started working.  Is it possible to get the compensation given that I was trying to use desktop? I got the app through the game and it walked me through it.  Important to choose not facebook in my case.  Once I did that it worked like a charm  Thanks for all the support.  Judith
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