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Grace lighting (amulet gem#24) missing

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yonmingthang
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Post time 2020-8-4 21:08:31 | Show all posts |Read mode
Grace lighting (amulet gem#24) missing Reply:3| View:147
Hello, my in game name: ming, server: ud10/S85, Platform: Facebook

When I wanted to socket the amulet gem #24in carve inscription, the game freeze. Then I did the refresh, but after refresh the the gem was not in the inventory anymore. any one can help me, hwo take back this lost item?

Thank you and regards,


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 yonmingthang Last edit in 2020-8-4 21:08:31

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bofu
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Post time 2020-8-5 01:40:34 | Show all posts
Hi ming,

we are going to need some support info from you before we can report this:

Can you please post an uncropped full size screenshot of your main page showing IGN and server number (world chat).

We will also need you to check and post screenshots of all your heroes from within the amulet interface (sometimes an inscription can accidently jump onto another amulet - even ones that are not assigned to a hero) - depending on number of heroes you have this requirement may be easier to achieve from a gif recording. You can use this app https://recordit.co/ to make a recording (might need 2 to capture all heroes) and upload the links to their website then copy them here..

Finally, so devs can check history, can you tell us when you got the inscriptions stone, and from where - approximately if you cant remember exactly.

Reply back here when you have that info and we can make a report to have this checked for you
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 bofu Last edit in 2020-8-5 01:40:34

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iusti
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Post time 2020-8-5 16:49:55 | Show all posts
my name  IUST
server  . ud11
The lv24 inscription on the amulet has disappeared, please help
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 iusti Last edit in 2020-8-5 16:49:55

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- auror -
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Post time 2020-8-5 18:08:37 | Show all posts
IUST, I would suggest you create a separate thread and not hijack other threads to post your issue.

Provide us with the appropriate uncropped screenshots and information as explained by my fellow moderator bofu in the above post.
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 - auror - Last edit in 2020-8-5 18:08:37

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